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Khalid Mappilakam , CRM Executive

Khalid Mappilakam

CRM Executive ·LuLu International Exchange

Kuwait

Bachelor's degree, Business And Computer Studies

Work experience

Total years of experience: 12 years, 4 months

CRM Executive

February 2018 - November 2025

LuLu International Exchange

Al Farawaniyah, Kuwait

February 2018 - November 2025

Managed daily operations and customer transactions in a fast-paced financial environment. Assisted clients with currency exchange, remittances, and financial services while ensuring compliance with company policies and regulations. Maintained accurate records, handled inquiries, and resolved issues efficiently. Demonstrated strong customer service, operations management, and problem-solving skills, supporting smooth office operations and customer satisfaction.
Company industry:
Financial Services
Job role:
Banking

IT Support Executive

January 2017 - December 2018

Mubarak Al Kabeer Cooperative Society

Mubarak al Kabir, Kuwait

January 2017 - December 2018

Provided technical support for computer systems, POS terminals, and office IT infrastructure. Troubleshot hardware and software issues, maintained network connectivity, and ensured smooth operation of retail and administrative systems. Assisted staff with IT-related queries, software usage, and system updates. Maintained records of technical issues and resolutions, supporting efficient operations and minimal downtime.
Company industry:
Supermarket
Job role:
Support Services

Operations Admin

January 2016 - January 2017

T N Pvt

Kerala, India

January 2016 - January 2017

Managed logistics operations, inventory tracking, and delivery coordination to ensure timely and efficient movement of goods. Coordinated with suppliers, transporters, and internal teams to streamline workflows and resolve operational issues. Maintained accurate records of shipments, deliveries, and inventory, while ensuring compliance with company policies and safety standards. Demonstrated strong organization, problem-solving, and operational efficiency in a fast-paced environment.
Company industry:
Agriculture & Crop Production
Job role:
Logistics and Transportation

operations manager

January 2015 - December 2016

Drop box event management

India

January 2015 - December 2016

Co ordinator
Company industry:
Events Management
Job role:
Management

accountant

June 2013 - October 2014

Albake

India

June 2013 - October 2014

Billing and accounting
Company industry:
Food & Beverage Production
Job role:
Administration

Education

University Of Calicut

October 2015

October 2015

Bachelor's degree, Business And Computer Studies

India

GPA (percentage): 70%

GPA (percentage): 70%

Bachelor of Science in Computer Science with a strong foundation in computer systems, software applications, networking fundamentals, and IT support. Gained practical knowledge in programming basics, database management, operating systems, and hardware troubleshooting, along with hands-on exposure to real-world technical problem solving. Developed analytical thinking, attention to detail, and the ability to quickly learn new technologies. Education emphasized both theoretical concepts and practical implementation, supporting career readiness in IT support, system administration, and technical operations.

Skills

Social Media

Expert

Banking

Expert

Customer Service

Expert

Marketing

Expert

operations

Expert

Team Management

Expert

Microsoft Office

Expert

Business Development

Expert

Documentation

Expert

Digital Marketing Social Media Network

Expert

Customer Relation Management

Expert

Attention to Detail & Accuracy

Expert

Problem Solving & Issue Resolution

Expert

Client Solutions

Expert

Marketing

Expert

operations

Expert

Management

Expert

Calculations

Expert

Languages

English

Expert

Hindi

Expert

Tamil

Expert

Arabic

Intermediate

Malayalam

Native Speaker

Urdu

Intermediate

Training and Certifications

Certifications
Effective Cash Handling
Apr 2021
AML CFT Kuwait
Mar 2021
Target Financial Sanctions e-learning course
Jul 2024

Hobbies and interests

Problem-solving challenges and puzzle games
Traveling and experiencing different cultures