Sr. Operations Manager / Country Manager
Arabian Oud & Oud Elite
مجموع سنوات الخبرة :17 years, 5 أشهر
• Develop and execute business strategy and Plan to maximize the profitability of the brand, plan and lead the execution of team’s goals and objectives and execute business strategy in line with company ethics and operating procedures.
• Ownership of Retail stores performance effectively, allocating resources & refining processes to drive overall profitability in a variety of situations and market conditions.
• Drive profitable sales and innovative product selection through maintaining retail environment across all stores, ensuring all corporate programs, policies, procedures, initiatives and strategies are consistently implemented.
• By Regular market and Competitor analysis understand the promotional strategies, campaigns, tools, media venues, etc; utilize knowledge and information to promote products and Pricing strategy. Understand Customer needs to increase the Business Share.
• Plan and develop the marketing materials designed to help the district to meet or exceed corporate sales goals.
• Develop financial plans to achieve the department’s annual sales and Reduce Loss.
• Analyse sales data to identify key performance drives of sales performance and opportunities for expansion.
• Make sure that sales forecasts are adapted to the sales to achieve an optimal goods flow.
• Set the store target based on the previous performance and the expected opportunity for each location, set product target, manage and plan the initiative for the team.
• Create, monitor and evaluate Controls and Loss prevention standards.
• Ensure product dominance as well as strong store presentation.
• Manage launch strategies and plan for new and innovative products.
• Plan and support in marketing and promotional strategy that is attractive, effective and clear and attracts customer needs and interests
• Responsible for the team and their recruitment, on boarding, on-going motivation, training and development.
• Manage UAE E-Commerce site and handling related work to the social media Promotions, Ad spending, Content releasing, design approval.
• Manage all the Duty-Free channels (Commercially, Managerial and Financially)
• Assist in developing the brand image and support the creative line in developing the brand layout and decoration based on customer feedback and operational background.
Takes ownership of Retail stores performance effectively, allocating resources & refining processes to drive overall profitability in a variety of situations and market conditions.
Creates a service culture by ensuring all activities are centered on the consumer. Creates a culture in all stores, where all store activity and assets are viewed as vehicles for showcasing and driving Brand equity.
Manages an effective, efficient and stable retail environment across retail stores, ensuring all corporate programs, policies, procedures, initiatives and strategies are consistently implemented. Effectively completing store visits and use the visits to develop and follow up on practical and achievable action plans.
Display improvement focus and best practice sharing attitude at all times
Oversees the property portfolio, keeps updated on new real estate development and works
With the store operations manager to seize real estate opportunities.
To lead the recruitment, on boarding, training and development efforts in his stores,
Actively managing the succession planning process and ensuring all HR policies and
Procedures are adhered to.
To create a high performance culture at the store by setting clear expectations and targets,
Analyzing stores performances, holding store managers accountable and giving
Appropriate and prompt feedback.
Ensuring proper controls and loss prevention standards are followed
To measure progress on own KPIs
Multi Store Manager Feb 2011 - Present
Adidas
Key Responsibilities: * Control of stores and do the allocation of resources and organizing activities to raise productivity under different market conditions and attitudes
* Show learning process about profit and loss prevention and major keep performance indicated in stores and business decisions depending on a sound financial estimate
* Follow up the store performance data (such as the most popular products and the weekly demand of products and the amount of sales per square meter) and out proposals that will bring more commercial success
* Take the behavior of the customer base models the store and take advantage of it to modify service offerings
* Actively monitor customer satisfaction and receive comments in order to continue improvement
* Give an example of service and to ensure effectively manage customer service and clarity at all times
* Find a culture harness for all activities and assets of stores to highlight and raise the value of the Brand
* Care in making sure of the translation of the brand and product knowledge to skills in sales in the All level concerned
* Provide attractive pied chain to customers through continuous commitment to promoting visual standards and the internal organization of stores in all corners
* Sure of the team's commitment to stores all policy and regulations of stores
* Improvements on an ongoing basis in the management of room inventory procedures and refueling products
* Reduce loss through making sure to follow the application of preventive loss measures
* Out proposals and ideas in order to find contrivance that will improve the systems and procedures
* Management of recruitment processes and accommodate new employees, training and development of staff the store and make sure commitment policies and regulations of Human Resources
* Cooperation with store managers in determining high performance staff who have the possibility of peace in the rise of professional in retail sales
* Create a culture of upscale performance through put aspiration and goals, and analysis of the performance of the work and give the responsibility for the employees In reply to queries including the treatment of cases of poor performance
* Training, motivation and inspiration for employees to assist them in achieving the objectives of store and reach their performance to the high limits
* Cooperate actively transmit best practices in order to raise the performance of a team working in the region
* Show a desire to learn and to seize all available opportunities to develop itself and raise the performance
* Selecting the range for Jordan market from Dubai
* Coaching and managing all the store managers in Jordan to meet all satisfaction and needs
Store Manager Feb 2009 - Feb 2011
Key Responsibilities: * Follow up the store performance data (such as the most popular products and the weekly demand of products and the amount of sales per square meter) and out proposals that will bring more commercial success
* Reduce loss through making sure to follow the application of preventive loss measures
* Care in making sure of the translation of the brand and product knowledge to skills in sales in the All level concerned
* Give an example of service and to ensure effectively manage customer service and clarity at all times
* Actively monitor customer satisfaction and receive comments in order to continue improvement
* Follow up the store performance data (such as the most popular products and the weekly demand of products and the amount of sales per square meter) and out proposals that will bring more commercial success
* Provide attractive pied chain to customers through continuous commitment to promoting visual standards and the internal organization of the store in all corners
* Give an example of service and to ensure effectively manage customer service and clarity at all times
Store Supervisor Feb 2006 - Feb2009
Key Responsibilities: * Allocation of resources and organizing activities within supervisor responsibility in order to raise the efficiency and productivity in various positions
* Be knowing the keep performance indicated process in retail sales and business decisions within the space of responsibility
* Follow-up performance data work space (such as the most popular products and the allocation of places offer) and the introduction of what it takes
* Give an example of customer service, and stimulates sales and brand experience through the use of advanced techniques in sales
* And the appropriate elements in the form of Adidas in customer service
* Diligence in the supervision and coordination among team members work to make sure that all customers benefit from service
* Ensure the availability of products for customers in the area of his work through the coordination of the refueling process of stores and products provided to the sales floor
* Reduce loss through the monitor and follow up on all of the prevention loss measures
Find out the customer's needs
Recommend, select and help locate the right merchandise
Describe a product's features and benefits
Demonstrate use and operation of the product
Answer customer queries regarding the store and the merchandise
Make suggestions and encourage purchase of products
❖ Applied Science University, Amman, Jordan Bachelor's degree in Marketing (June 2011)
• Microsoft Office Certificate. • Online Marketing. • Customer Service Advanced. • Visual Merchandising.
