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Khalid Alfuzan, Retail Store Manager

Khalid Alfuzan

Retail Store Manager·NICE

Saudi Arabia

Bachelor's degree, Business And Marketing

Work experience

Total years of experience: 8 years, 5 months

Retail Store Manager

October 2022 - Present

NICE

Riyadh, Saudi Arabia

October 2022 - Present

• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews.
• I reduced the store monthly shrinkage and maintained between 0.16% - 0.27%.
• Achieving the average basket size by 101% above target.
• Achieving the Store conversion rate above corporate level.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity
when employees are absent.
• Manage all controllable costs to keep operations profitable.
• Manage stock levels and make key decisions about stock control.
• Analyze sales figures and find the lower performer category to enhance the sales.
• Plan for special promotions, and events and ensure plans are properly implemented, and store readiness is optimal.
• Respond to customer complaints and comments.
Company industry:
Home Accessories & Decor
Job role:
Sales

Assistant Store Manager

July 2021 - October 2022

ALFUTTAIM

Riyadh, Saudi Arabia

I found this job using Bayt.com

July 2021 - October 2022

• One of the opening leaders for 2 branches of the brand in KSA.
• Achieve VOC Rating (46% above corporate level).
• Achieve 15% above corporate level for new customer registration for loyalty mobile application.
• Achieve conversion rate (118% achievement).
• Monitored health and safety measures for guaranteed compliance.
• Day-to-day cash management with store admin.
• Coordinated hiring, recruitment, and training strategies to build successful administrative team.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Coordinated with commercial team and VM manager to decide the ways to develop in execute the new range goods.
• Play key responsible of POS system and ERP system authorization role access and testing.
• Planning and arranging stock cycle counts with audit team and VM team.
Company industry:
Retail & Wholesale
Job role:
Sales

DUTY MANAGER

October 2019 - June 2021

SACO

Riyadh, Saudi Arabia

October 2019 - June 2021

• Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
• Facilitated smooth store operations, performing daily opening, and closing functions.
• Built lasting relationships with customers through customer service interactions.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
Company industry:
Home Accessories & Decor
Job role:
Sales

Frontend Manager

January 2019 - September 2019

SACO

Riyadh, Saudi Arabia

January 2019 - September 2019

• I coached newly hired store cashiers.
• Assisted with daily store opening and closing procedures.
• Handling all customer downpayments and E-commerce click & collect.
• Maintained clean and orderly checkout area to meet store presentation standards.
Company industry:
Home Accessories & Decor
Job role:
Sales

Department head

July 2018 - December 2018

SACO

Riyadh, Saudi Arabia

July 2018 - December 2018

• Leading the opening of new department in the store (tech dept.).
• I Coached team members to reach and exceed weekly and monthly sales goals.
• Analyzed sales to identify top-performing products.
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Company industry:
Home Accessories & Decor
Job role:
Sales

Assistant brand manger

January 2018 - May 2018

Nadec

Riyadh, Saudi Arabia

January 2018 - May 2018

Job responsibilities were daily food category handling packaging, recipe development with R/D and tracking sales reports on 4 countries ( KSA, Bahrain, UAE, Qatar, and Kuwait).
Company industry:
FMCG
Job role:
Farming and Agriculture

Education

King Saud University

May 2018

May 2018

Bachelor's degree, Business And Marketing

Saudi Arabia

GPA (rating): Good

GPA (rating): Good

market research about the key element that lead to the fall of the famous shopping centre in Riyadh city

Skills

Team Player
Expert
Team Player
Expert
Retail Management
Expert
Retail Management
Expert
Team Handling
Expert
Team Handling
Expert
Time management skills
Expert
Time management skills
Expert
Cost Reduction
Expert
Cost Reduction
Expert
تحليل التقارير
Expert
تحليل التقارير
Expert
العمل ‏الجماعي
Expert
العمل ‏الجماعي
Expert
إدارة الوقت
Expert
إدارة الوقت
Expert
قيادة فريق
Expert
قيادة فريق
Expert
Palanogram ‎design ‎
Intermediate
Palanogram ‎design ‎
Intermediate
التواصل الفعال
Intermediate
التواصل الفعال
Intermediate
planning
Expert
planning
Expert
problem solving
Expert
problem solving
Expert
merchandising
Expert
merchandising
Expert
operation
Expert
operation
Expert
Negotiation
Expert
Negotiation
Expert
Marketing
Expert
Marketing
Expert
Team Player
Expert
Team Player
Expert
Retail Management
Expert
Retail Management
Expert
Team Handling
Expert
Team Handling
Expert
Time management skills
Expert
Time management skills
Expert
Cost Reduction
Expert
Cost Reduction
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
Fire Champion
ATC Al Khaleej Technical Training Center
Jan 2022
CPR/AED/First Aid
NSC Networks
Jan 2022

Hobbies and interests

التعلم ‎الذاتي ‏