IT Support Engineer/Coordinator
Saudi Radwa Food Company Ltd
Total years of experience :19 years, 1 Months
I. Worked with other departmental managers to make the company’s IT department more efficient
II. Responsible for organizing trainings for IT Teams.
III. Responsible for auditing the complete IT network every two month and presenting the reports on issues to management.
IV. Responsible for developing the job descriptions for IT new hires.
V. Responsible for scheduling organizing and executing all software and hardware upgrades.
VI. Responsible for maintaining the IT inventory of all hardware and software components.
VII. Responsible for maintaining the asset management program that applied to IT equipment used by employees.
VIII. Taking care of running IT Network, IT equipment etc.
IX. Installing new PCs whenever required and putting it under the required domain.
X. Solving and troubleshooting problems related to network, PCs and It equipment.
XI. Supervising while CCTV Installation, general maintenance of CCTV, repairing RJ45 port of CCTV camera (Hikvision)
XII. Supervising while installation of Access doors.
XIII. Creating Active Directory Users/Computers and providing privileges as per user authority.
XIV. Sharing files between two or three managers with specific security privileges.
XV. Installing new print servers, router, WIFI Access points, etc.
XVI. Installing Ethernet cables as per requirements
XVII. Common Installation of all types of Operating Systems/Software and Application.
XVIII. Upgrading the PCs by replacing HD, RAM and power-supply etc.
a. Solving Hardware/Software problems of PCs.
b. Common Installation of all types of Operating Systems/Software and Application.
c. Maintaining and trouble shooting computer lab with main server-2008.
d. Taking backups on daily bases of some important files and main backup on monthly basis.
e. Maintaining Active Directory, creating users, computers etc.
f. Progress Section. (Preparing variety of records using MS-Access, Ms-Exel and Ms-word)
g. Preparing Official Letters/Applications as per requirement.
h. Working with Progress Section in Exams (Maintaining hard/soft copy of mark-sheets/results etc.).
a. Preparing Networks with Wireless Routers, Range-Expanders and peripheral devices like Printers as per event requirement.
b. Working with TSPlus.
c. Troubleshooting, upgrading of PCs etc.
d. Installing complete new network with the help of electrician.
e. Connecting Wireless microphones + Speakers with Sound Mixer, video recording, connecting cameras with switchers etc
f. Taking backups every month.
g. Working with cyberoam .
h. Leading Team Management
i. General Office Work. (Faxing, Emailing, Copying, Printing etc)
j. Traveling to other cities as per company requirements.