Senior Soft Service Supervisor
Initial Saudi Group
Total years of experience :17 years, 11 Months
•Assigning workers their duties and inspects work for conformance to prescribed standards of cleanliness.
•Investigates complaints regarding housekeeping service and equipment, and take corrective action.
•Obtaining list of rooms to be cleaned immediately and list of prospective checkouts or discharge to prepare work assignment.
•Coordinates work activities among departments.
•Conducting orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintained of equipment.
•Inventories stock to ensure adequate supplies.
•Preparing reports concerning room occupancy, payroll, and department expenses.
•Managing and supervise overall daily operations of the Laundry Department
•Assisting in hiring process and training of all the laundry personnel
•Ensure quality controls are in place for all laundry processes and
•Organizing and coordinate laundry team train, develop, and appraise as per policy
•Ensure linen and housekeeping supplies are ordered and others department linens as well.
•Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms).
•Supervising and coordinating activities of workers engaged in receiving, marking, washing, and ironing clothes or linen in laundry: Determines sequence in which flatwork, one-day service, and white and colored work are to be scheduled through laundry to provide quick and efficient service to customers and to regulate work loads.
•Reporting to Project Manager in case any uniforms need to be discarded or replenished.
•Monitored all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
•Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
•Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
•Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
•Ensured all cleaning equipment is in proper working condition and make arrangements for repairs as needed
•Deep understanding and professional experience with Purchasing Contracts
•Build, maintain and manage supplier relationships and keep up good communications
•Assist the supply chain manager with the maintaining proper inventory levels of
Material used on a regular basis.
•Worked with the inventory management team to ensure that all deliveries satisfy
the assigned purchase orders and report any back ordered or missing products.
•Established reliable lines of contact with field management to ensure that all field purchase are accurate.
•Responsible for managing all the restaurant operations in areas of customer relations,
Staff management, budgets, vendor relations, inventory control, purchasing of food etc.
•Responsible for selecting safety managers.
•Responsible for other duties as assigned.
•Prepared weekly sales reports and processed weekly payroll to post to General Ledger.
•Have a good working knowledge of all equipment and efficiently takes care of preventative
Maintenance.
•Maintain and develop a computerized customer and prospect database.
•Plan and carry out direct marketing activities (principally direct mail) to agreed budgets,
sales volumes, values, product mix and timescales.
•Develop ideas and create offers for direct mail and marketing to major accounts by main
market sector and SNP's ABC products.
•Respond to and follow up sales enquiries by post, telephone, and personal visits.
•Maintain and develop existing and new customers through planned individual account support,
and liaison with internal order-processing staff.
•Monitor and report on activities and provide relevant management information.