technical support engineer
HP - Qatar
Total years of experience :11 years, 7 Months
Responsible for supporting the HP technical team. ensuring that all hardware and software are configured and installed correctly, program and install system board, diagnostic troubleshooting hardware issue and replacing hardware components for all HP business machine laptops, desktop, and workstation, onsite technical support
responsible for supporting tracking system GPS device installation, install devices and firmware, diagnostic troubleshoot Initiate, configure, analyze root cause problem and solving hardware and software issues and replacing devices components, reports installation and maintenance actions by completing forms, records.
supporting the senior graphic designer in review and execution of all graphic design requests. concept, develop, and create a wide variety of graphic assets for police print, design projects books, posters, brochures, banner stands, and stickers.
responsible for managing and overseeing the planning and developing a marketing strategy, organizing and oversee advertising/communication campaigns (social media), plan promotional activities, Preparing Quotations as per customer’s requirement.
responsible for installing a new system and configuring and installing software on new systems according to the company requirement. Taking Backup of all the Machines & Servers frequently to safeguard the company's data, Training new Employees about the system & technology. Configuring new Emails, taking Email backup. Installing Antivirus and see that all computer systems are updated against any threat. Troubleshoot and resolving Hardware, Software, and Network issues. Provide remote support for certain users. Keeping log details of all the Systems & Software’s.
responsible for company client designing and execution of all graphic design requests. concept, develop, and create a wide variety of graphics as company resources, design projects books, posters, brochures, banner stands, and stickers.
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY ( BSCIT )
Design and create visual concepts package of designing ( logo , business card , image , web page ) painting and analyze idea work to design it