Senior Help Desk
KFSHRC
Total years of experience :3 years, 11 Months
- Service Desk support for over 22, 000 employees in KFSHRC across the country.
- Providing SME tech workaround solutions to user issues.
- Managing incidents/request and escalating them accordingly on the Service Now Ticketing platform.
- Analyzing and guiding the users through incident solutions as per ITIL.
- Experienced with more than 100 applications such as SCCM, Active Directory and Citrix.
EEG Brain Waves for Controlling Disability Conditions using the EMOTIV EPOC+ headset for user training and collecting data via Processing and Arduino to wheelchairs