Project and Business Development Manager
Billionairo Inc.
Total years of experience :15 years, 0 Months
Billionairo Inc. is dedicated to the highest quality of luxury lifestyle inventions, delivered with poise, grace and refinement. My role is consulting in Ecommerce management, full stack software development, integration, artificial intelligence (AI) and advanced analytics.
As the business unit manager, manage operations of one of the flagship stores of Burberry in the Middle- East. Provide leadership to the store operations covering all aspects of budgets, achievement of KPIs related to sales, revenue, profits, market share and growth. Conduct regular structured reviews of the brand performance, identify opportunities for improvement and execute effective action plans. Own employee experience, promoting behaviors aligned to Burberry brand standards and ensuring consistent employee satisfaction with talent retention. Monitor all shop floor activities including customer handling ensuring exceptional customer experience to gain customer satisfaction and loyalty. Maintain a luxury ambience in the store by effective implementation of Burberry visual merchandizing standards across the store. Engage the store team and foster knowledge and passion for the brand motivating delivery of excellence in performance. Reinforce human capital of the store through recruitment, staff development, succession planning, mobility and by establishing a learning culture. Manage all aspects of customer relations ensuring optimum utilization of digital assets to enhance customer experience and build long term relationships. Implement and enforce all security, health and safety protocols, policies and procedures across the store. Monitor sales performance of various product categories and implement action plans to optimize sales of available inventory. Track and analyze market trends in terms of customer behavior, consumer preferences and competitive activities and implement strategies to improve overall business performance.
Villeroy and Boch is a leading international lifestyle brand in the domain of ceramics - tableware, bathrooms, kitchens, and tiles. I Managed 5 branches in Jeddah, fostering business excellence with full accountability for the delivery of a yearly sales target of SAR 25+ million. Developed, implemented, and updated business strategies and plans and managed sales programs to drive revenue growth, improve market presence, and deliver all sales, revenue, profit, and growth goals. Formulated effective business strategies by leveraging market intelligence including business trends, industry dynamics, competitor offerings, product performance, and consumer preferences. Managed the business development process including identification and validation of prospects, creation, and delivery of sales pitches, and new business acquisition. Built and sustained key account relationships generating sustainable sales pipeline through consultative and solution selling techniques. Led negotiations with clients to close deals translating client needs to contracts with predefined profit margins. Monitored execution of all contracts on time and with high-quality deliverables to sustain customer satisfaction and loyalty. Built and managed client relationships through regular visits and presented new solutions/services leading to repeat, referral, and cross-selling business. Communicated with the senior management team in Lebanon and provided research-based reports/ forecasts for effective decision-making. Developed and mentored the sales team, provided guidance and resources, set realistic targets, recognized contributions, and built high-performance motivated teams committed to the delivery of outstanding results.
Managed day-to-day operations of the store - women’s & men’s clothing, shoes, cosmetics & fragrances section.
Implemented marketing strategies and executed promotional programs for increasing footfalls and delivering sales, revenue and profit goals.
Supervised staff and monitored all shop floor activities ensuring quality customer service and support to achieve customer satisfaction.
Gained and updated knowledge of all Macy’s products and services facilitating education and influencing of customers to drive sales and achieve revenue targets.
Captured market intelligence related to customer preferences, competition, social trends and market demand to drive strategies to boost sales of top selling products and promote slow moving stocks.
Built and managed high performance sales teams, evaluated performance, identified and resolved issues and supported improvements in performance and productivity.
Dealt with E-Commerce ordering of merchandize ensuring on time replenishment of products with optimum inventories.
Prepared the Modern Trade sales strategy & growth plans in line with business strategy to drive sales and revenue.
Led resource for planning portfolio growth initiatives with accounts, yielding profitable account development and growth.
Evaluated potential customers, delivering presentations and proposing customized services according to their requirements.
Developed strategic alliances with channel partners/ distributors to achieve market expansion and positively impact top line sales and bottom line profits.
Forecasted demands/ quantity of goods to be stocked to meet the business needs; kept a constant check on inventory levels to maximize business efficiency and entail a comfortable cash cycle.
Rendered integral support and reinforcement to team members; streamlined assigned tasks to add value and ensure consistency of all marketing, sales management and business development initiatives.
Successfully achieved 100% sales targets through devising effective sales strategies, exploring new channel partners and distributors, cost effective operations and team leadership. Prepared the Modern Trade sales strategy & growth plans in line with business strategy to drive sales and revenue. Led resource for planning portfolio growth initiatives with accounts, yielding profitable account development and growth. Evaluated potential customers, delivering presentations and proposing customized services according to their requirements. Developed strategic alliances with channel partners/ distributors to achieve market expansion and positively impact top line sales and bottom line profits. Forecasted demands/ quantity of goods to be stocked to meet the business needs; kept a constant check on inventory levels to maximize business efficiency and entail a comfortable cash cycle.
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