Benefit Analyst
cigna healthcare
Total years of experience :9 years, 7 Months
Main duties Adjudicate international medical/dental and vision claims in accordance with policy terms and conditions to meet personal and team productivity and quality goals, Interface effectively with internal and external customers to resolve customer issues, Actively support other team members and provide resource to enable all team goals to be achieved. Work across European business in line with service needs. Carry out other adhoc tasks as required meeting business needs.
Jun 26-2010 To 05 Jan 2013 IBM ( Greenock -Scotland) Customer Fulfilment Representative)
My position has customer relationship responsibility for IBM business partners within the integrated supply chain division. I'm responsible in maintaining client relationships by supporting the fulfilment processes, taking ownership of problem resolution in this process, coordinating solutions and increasing customer satisfaction. My role involves communication and coordination with different services within the division, such as order management, procurement and logistics. This role also includes effective execution of defined services processes to meet business objectives.
Dec 2008 -Aug 2009 Bt Server (Tripoli -Libya) Account Manager (AM)
My primary focus is building Strategic relationships with clients enabling me to achieve and surpass set targets.
My role within BT has been more account focused, i.e.: managing existing clients, and regular interfacing Identifying needs.
My duties include queue management through BT ticket system, taking inbound and outbound calls in order to communicate with customers and cross-functional partners
Mar 2007 - Oct 2008 IBM -Greenock (Glasgow) Cisco Systems Customer Service Representative
My duties include queue management, taking inbound and outbound calls in order to communicate with customers and cross-functional partners (manufacturers, logistics), and Cisco internals (AMs, CSRMs, SAMs, FSRMs etc)
o Order booking
O Order Management
o Internet Commerce Tools Support
o Post-Shipment
o Returns
Supporting tools include: Oracle Database, Service Request Tool, Status Tool, Deal Check Point Tool, Pricing Tool, Configuration Tool, CPR Tool (profile management), Un dispatch Tool, Expedite Tool, ITWWL Tool, Cisco directory, SALT, Ordering Tool and many others.
Jan 2007- Mar 2007 TSC (T-Mobile) Full Time CSR
My role involves with dealing with T-Mobile Customers inquires, through the phone or via emails, regarding bills, price plans, handsets, profile updates etc
My duties also involve selling T-Mobile products and advising T-Mobile customers & resolving a variety of Their inquires such as technical, billing or Upgrades
Dec 2004 - Jun 2006 Amazon.com Full Time CS
My role involves with Amazon customers who wish to return their purchased items for a free replacement or for a refund and check and validate their orders on Amazon systems and process accordingly.
Aug 2001 Oct 2003 Private Sales
Selling mobile phones, desktop Computers, Laptops, and Household equipments.
HNC Computing Technical Support Course Aims Is to combine practical skills in the design and installation of local area networks, hardware installation, troubleshooting and technical support Course Content: Key areas of study include:. Building Local Area Networks Data Communications Hardware Installation Planning Computer Architecture Computer Operating Systems
Sep 1995-Jul 1999: Garyounis University Benghazi/Libya, Faculty of Art English language Dep, B.A in Translation section English to Arabic and from Arabic to English.
Sep 1992-Aug 1995; Sadiq Balaa High School. Cisco certified for ; IC Support, Order Management, Post ship, Services.