Khalid Ezz Eldin

Manage and make daily, weekly, monthly reports and maintenance for IT,
Responsibilities of medical insurance contracts and monthly payments and resolving issues with doctors and training staff for programs
Follow-up and completion of e-government and paper transactions such as visas, work permits, factory permits, contract review and completion

Reporting directly to the IT Manager and collaborating closely with other IT team
members. Responding to queries in a timely and accurate manner and resolving queries
to the user’s satisfaction.
Duties:
Responsible for diagnosing & resolving hardware, software & end users problems.
Acting as the first point of contact for all IT & technical queries.
Developing the infrastructure and systems to meet the companies needs.
Working within a TCP/IP network environment, including DHCP, DNS and ethernet
Involved in the roll out of software updates and patches.
Investigate specialist and complex IT support issues.
Communicating with third party technical specialists.
Configuring and managing backup & restore procedures.
Maintaining a wide range of computer hardware and software programmes.
Identifying & reporting on the budgetary implications of IT projects and upgrades.
Provide secondary support for LAN administration.
Responsible for allocating work to junior staff and induction training for new staff.
Deploying new hardware, server backups & evaluating new software & security risks.
In-depth knowledge of Microsoft Windows client operating systems, XP, Vista, 7, 8,
8.1 and 10, Mac os up to 10.12.4, Microsoft Office all ver .
installing, configuring and testing the whole system to be ready for user .
Managing, administrating and troubleshooting the office’s servers, virtual machines,
network devices .
Responding to the clients calls, requests and complaints on time with a professional
attitude.