Program Manager
Carillion Saudi Arabia
Total years of experience :18 years, 1 Months
Analyzed business functionalities with the business development professionals in the
Client organization to identify the need of system changes and thereby design improvements to the system.
•Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
•Liaison between project team and business for additional business operations from existing accounts.
•Conducted joint requirements planning sessions and gather requirements from the business area
•Coordinated with various business and support teams in Riyadh and Offshore.
•Identify clients’ needs and cultivate effective sales strategies.
•Keeping the business aware of changing times and needs
•Achieve lead generation, prospecting and other sales and management goals.
•Follow up and ensure total client satisfaction through the life cycle of the relationship.
•Manage the end to end sales process for all the opportunities including initial client communication and on Site presentation
Assisted in planning variety of management programs and related activities
•Prepare cases for officers and review them
•Identified Incoming applications that require expedited services
•Briefing the attorneys and clients
•Conduct Data quires validate and Analyze and cross check the information
•Perform Analyze on files cases and other important documents
•Monitored client expectations through client involvement and communication throughout the case, educate clients and stakeholders on the benefits and risks associated with it
•Prepared on-line and hard copy documentation of systems and user applications as per the requirements
•Personally issued decisions to clients for immigration benefits
•Interacting with the clients understanding there back grounds and advising them about their chances regarding the immigration status
•Gathering Intelligence information that be useful for client and immigration updates
•Deployed wide range of skills and advise to clients filling for Political Asylum and refugee status
•Provided support to senior level Managers and Attorneys on various cases
Providing Straight and Honest advice to all the clients
•Prepared and filed petitions / Applications for clients from different back grounds
•Guiding, Advising on their immigration status no false commitments and promises
•See Over all aspects of immigration services ensuring smooth process
•Interviewing the clients face to face and advice were there stand
•Supervise all completion of visa’s and Immigration documents and ensured there have been received with in the time limit set by the immigration officer
•Represents the clients before the immigration court and prepare them to answer
•Re-view and make sure all the information provided by the clients is accurate and there is no room for any mistakes
•Preparing the Fees Quotes and chasing for the balance payments and fees
•Assisting Clients in obtaining Green Cards and Non Immigrants Visa Status
•Assumed full responsibilities of immigration issues and following the cases closely and updating clients as and when required
•Demonstrated excellent customer service
•Sound knowledge of judging clients and documents
to define the roadmap solutions
•Defining critical milestones, budget and strategic goals for the project
•Formulated project timing and risk mitigation plan to identity potential problems
•Built and Managed talented teams of Business Analyst and other specialists
• Coordinating between in house and clients teams and keeping the stake holders updated
•Ensured all the programs were executed with in given time period and complied with defined standards
•Managed teams working on different programs
•Define resources required for completion of the project and allocated resources accordingly
•Established goal and milestones to get the desired results
•Developed and initiated internal process to improve program delivery with in time frame
•Conducted quality and risk reviews
•Keeping all supplier programs current and accurate.
•Working to create and promote a safe working environment
•Handle different types of issues and resolved them successfully
Computer science and engineering from Kvempu University , Shimoga City