OPERATION MANAGER (BANKING SERVICES MANAGER) FULL TIME
Allied Bank Ltd (Top-100 Branch)
Total years of experience :17 years, 0 Months
• Monitor daily operations, leading a team of (10 to 12) staff members to ensure efficient workflow and superior service delivery.
• Execute regular internal audits to safeguard compliance with regulatory standards and company policies.
• Performed closely with the finance department to develop and manage budgets, forecast expenses, and identify cost-saving opportunities.
• Streamlined customer service processes, resulting in a 100 % increase in customer satisfaction ratings. Certify provision of complaint free, prompt and high-quality services to customers
• Professionally oversee branch operations, guaranteeing adherence to bank policies and increasing customer satisfaction.
• Supervision of all banking transactions within the T24 system maintaining accuracy and compliance.
• Provide hassle free and complaint free services to bank customers, confirming high level of customer satisfactions.
• Balancing of tills with precision, managing cash and atm card transactions exactly, preparation of bank deposits and POS reports.
• Maintained faultless customer service standards through comprehensive staff training and develop initiatives. Monitored and reviewed operational performance to identify areas for improvement, contributing to enhanced business strategy and productivity.
• Accountable for creating new account opening, dormant account activation, customer information updating, amendments time to time, and delivery/inputting of cheque book and ATM cards as well.
• Complete online transactions, processed remittances and managed ATM operations efficiently. Served as a joint custodian of the vault, ensuring the safekeeping of cash and securities.
• Authorization of all clearing suspense heads were balanced and processed cheques with valid reasons for returns.
• Strictly adhered to branch compliance and internal policies and procedures (CIPL).
• Prepare daily management reports (DMR) to provide insights into operational performance.
• Carried out tests to identify deficient controls or inefficiencies, ensuring compliance with company standards.
• Precisely tracked tax, invoicing and budget information using quick book software. Contributing to shaping internal audit strategy and methodology to align with company goals and objectives.
• Focused audit of the branchs daily sales statements (DSS) in accordance with company policies.
• Steered virtual and in person meetings with clients to discuss products and services. Successfully establish new business relationships, expending the companys client base.
• Demonstrate and present products to potential customers, highlighting key features and benefits,
• Regularly reviewed sales performance and implemented strategies to achieve monthly and annual targets.
• Driven diligently towards meeting and exceeding sales goals within specified timeframes.
• Handle customer inquiries and resolved issues promptly and professionally, exceeding service level expectations.
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