Administrator / IT Operations
Etisalat Telecommunication Corporation
Total years of experience :19 years, 5 Months
IT Operational assurance by support, monitoring and escalation for critical CRM, Provisioning, Mediation, Rating & Charging systems in 24/7 environment .
Achieving scheduled and on demand jobs/tasks keeping defined process .
IT Infrastructure availability using HP Operations Manger for Unix, Microsoft SCOM, HP NNM, HP BSM.
Critical incidents and events on the production systems are attended, recorded and notified to system owners and management, followed up until resolution.
KPI Reports of the systems are presented to system owners and management for proactive measures of performance and capacity .
Business continuity support to Etisalat Business Centers and Outlets.
Administering Windows Servers, DNS, ADS, ISA2004, Symantec Antivirus server and clients, 3rd party application servers, Cisco device configuration, Wired and wireless networking, coordinating with hardware and software providers, daily backup, installation and trouble shooting of all IT related peripherals, wireless networking and IP Telephony support
·Installation and maintenance of OSs Win 2000pro, Win 2000Server, Win Xp
·Hardware maintenance and LAN administration of 150 PCs in 15 locations
·Installation of Financial and Trading Software
·Connectivity maintenance(VSAT, Leased Line, VPN)
·Mail Configuration and Structured cabling
·Installation and regular updating of Kaspersky Anti Virus
·Network Documentation
·Primary responsibility is to maintain the availability of the corporate LAN/WAN consisting of Servers, client workstations, Switches, laptops, printers and other office equipments.
·Providing support for end user application software and operating system and, maintaining optimum desktop environment for 24/7 business operations.
·Internet Security administration with Dlink Router.
·Applying appropriate security patches through Microsoft SUS.
·Securing and monitoring the corporate LAN against malicious vulnerabilities using centralized corporate McAfee Anti-virus.
·Knowledge and technical understanding of backup / recovery systems
·Maintaining the inventory of computer hardware and software
·Active directory installation and Configuration
·Configured & Implemented DNS, DHCP and Routing in Windows Platforms
·Installation, configuration and fine tuning of Windows 2003 Server and Windows XP client machines
Hardware installation and troubleshooting, Structured Cabling, setting up LAN and subsequent maintenance, Proxy server configuration for internet connection sharing and its administration, MS Outlook for email access, Administration of Windows servers, Windows desktop machines, DHCP and DNS administration, Fine tuning of security policy using GPO, Configured & Implemented RAID Solutions, Installation and configuration of HP servers and Back up devices, Proficient in RIS installations, Configured and implemented Wireless LAN using LinkSysDevices etc
Red Hat Certified Engineer