Customer Assistant and Fraud Prevention
National Bank of Bahrain
مجموع سنوات الخبرة :19 years, 4 أشهر
• Work on Fraud Guard in order to monitor and take appropriate action against malicious transactions occurring on debit cards, credit cards and merchant point of sale (POS) terminals.
• Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.
• Handled applications processing, account data entering, marketing existing products & management reporting.
• Explain policies, regulations and rate structures.
• Research and resolve account and billing problems.
• Set up and maintain various files, records and registers.
• Complete a variety of forms and prepare account summaries and reports.
• File forms and records.
• Conducted a market analysis & customer satisfaction survey and personally prepared a report on the findings to the bank's executive management.
• Co-lead various projects that will help enhance the customers' banking experience at NBB.
• Prepare and maintain a complaints report for the bank's management.
• Assist the bank's chief complaints officer in resolving customer grievances.
• Assist corporate clients in resolving any e-Banking issues they might face.
• Follow up on daily sales leads by cross selling and up selling using both outbound and inbound mediums of communication.
January 2010- Chosen to be the president of TEC Club (Towards Effective Communication Club) for 2 years at the University of Wales- Bahrain Institute of Banking and Finance.
July 2011- Selected by the Supreme Council for Women to represent the Bahraini youth in the Arab Youth Dialogue in Algeria, organized by the Arab Women's organization.
Organization: International Agencies Co. Ltd. (INTERCOL)
Position: Nokia Customer Service Agent.
Period: 3 months Summer Trainee since 2004 till 2010.
January 2007- Participating in Youth Leadership Program (The Crown Prince's Training Program for Youth)
February 2007- Participating in School Bourse training program organized by Ministry of Education and Bahrain Stock Exchange.
November 2009- Participate in the third Gulf Youth leadership Conference -AIESEC in Sultanate Oman for 4 days.
November 2009- Vice President of the Youth Committee of the Supreme Council of Women till present.
Organization: National Bank of Bahrain
Positions: Customer Assistant and Fraud Prevention
Period: September 2012 - Current
Duties and Responsibilities:
• Work on Fraud Guard in order to monitor and take appropriate action against malicious transactions occurring on debit cards, credit cards and merchant point of sale (POS) terminals.
• Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.
• Handled applications processing, account data entering, marketing existing products & management reporting.
• Explain policies, regulations and rate structures.
• Research and resolve account and billing problems.
• Set up and maintain various files, records and registers.
• Complete a variety of forms and prepare account summaries and reports.
• File forms and records.
• Conducted a market analysis & customer satisfaction survey and personally prepared a report on the findings to the bank's executive management.
• Co-lead various projects that will help enhance the customers' banking experience at NBB.
• Prepare and maintain a complaints report for the bank's management.
• Assist the bank's chief complaints officer in resolving customer grievances.
• Assist corporate clients in resolving any e-Banking issues they might face.
• Follow up on daily sales leads by cross selling and up selling using both outbound and inbound mediums of communication.
Organization: National Bank of Bahrain
Positions: Customer Assistant and Fraud Prevention
Period: September 2012 - Current
Duties and Responsibilities:
• Work on Fraud Guard in order to monitor and take appropriate action against malicious transactions occurring on debit cards, credit cards and merchant point of sale (POS) terminals.
• Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.
• Handled applications processing, account data entering, marketing existing products & management reporting.
• Explain policies, regulations and rate structures.
• Research and resolve account and billing problems.
• Set up and maintain various files, records and registers.
• Complete a variety of forms and prepare account summaries and reports.
• File forms and records.
• Conducted a market analysis & customer satisfaction survey and personally prepared a report on the findings to the bank's executive management.
• Co-lead various projects that will help enhance the customers' banking experience at NBB.
• Prepare and maintain a complaints report for the bank's management.
• Assist the bank's chief complaints officer in resolving customer grievances.
• Assist corporate clients in resolving any e-Banking issues they might face.
• Follow up on daily sales leads by cross selling and up selling using both outbound and inbound mediums of communication.
Organization: Supreme Council for Women
Positions: Youth Program Department (Coordinator)
Period: March - September 2011
2014 Doing CFA Level 1 Courses in Capital Knowledge Institute
University of Bangor, United Kingdom Bachelor of Science in Banking and Finance (Second Class Upper)
2008-2012 University of Bangor, United Kingdom Bachelor of Science in Banking and Finance (Second Class Upper)
2008-2011 University of Wales - Bahrain Institute of Banking and Finance Diploma in Banking and Finance (Distinction)
2005-2008 Isa Town Boys' Secondary school Science Branch (GPA 92.3%)