Cupola Teleservices
مجموع سنوات الخبرة :9 years, 5 أشهر
Cupola Teleservices
Oct '13 - Till Date
Dubai Outsource Zone - UAE - Dubai
Clientele includes:
- (DIFC Courts) - Independent administration of justice in the DIFC.
- (Enoc&Eppco) - Oil & Petroleum Provide Excellent Customer Service.
- (Flash Entertainment) - Hot line booking tickets for the Events in Yas Island.
- (Food and Life) - Taking order from customers and send orders to the right outlet.
- (Masdar) -Renewable energy and sustainable technologies industry.
- (Brother's Gas) -Taking orders for different quantity of cylinders and also giving a new connection.
- (CTS Line) -Handling customer service calls for the interviews and also taking care of the calls for the management.
Cupola Teleservices
June '11 - Nov '12
Dubai Outsource Zone - UAE - Dubai
Customer Service Representative, HR Payroll Management
Responsibility:
- Handling all Income and Outgoing Calls.
- Receive information from the customers, respond to their queries and guide them.
- Creating an interest in them and seeking their views regarding the services.
- Handles customer inquiries, follow ups and complaints.
- Marketing different products and services.
- Giving first class professional advice, accurate product information, best practical solution and close the deal.
- Training for the new joiners as well as tenured agents if there is any updates.
- Worked for a project with RTA in Human Resources Team
- Handling calculations, and preparations of pay-rolls for over a thousand employees at RTA
- Learned and developed the software and techniques required for pay-roll management
- Handling customer services queries on a project with Marry brown Restaurant.
- Providing first-time resolutions to the customers.
Clientele includes:
- (DIFC Courts) - Independent administration of justice in the DIFC.
- (Enoc&Eppco) - Oil & Petroleum Provide Excellent Customer Service.
- (Flash Entertainment) - Hot line booking tickets for the Events in Yas Island.
- (Food and Life) - Taking order from customers and send orders to the right outlet.
- (Masdar) -Renewable energy and sustainable technologies industry.
- (Brother's Gas) -Taking orders for different quantity of cylinders and also giving a new connection.
- (CTS Line) -Handling customer service calls for the interviews and also taking care of the calls for the management.
( Part Time)
(October 2007 - November 2010) Mercedes Benz Gargash Enterprises - Dubai
U.A.E
Warehouse Assistant - Parts
• Deal with Mercedes parts customers, informing the customers the new release of various items.
• Checking shipment from Germany.
• Ordering for the customers requirements.
• Giving the office with the daily sales reports.
• Stock keeping, prepare inventory record.
• Informing the office with customer's feedback.
• Ordering & Receiving order.
• Handling the requisition of parts received from other branch and make arrangement for shipment.
( Part Time)
(July 2006 - October 2006) Saipem Sharjah, U.A.E
Data Controller, Purchasing Dept.
• Maintaining filed & computerized archive of purchasing data.
• Looking after the purchasing orders.
• Taking the purchase orders to the finance dept. for approval.
• Filling the approved Orders & updating them on the system.
(2005) Flying Elephant Dubai, U.A.E
• Worked as an active coordinator for organizing parties.
• Also Worked as a balloon - bender as an add - on assistance.
Vibgyor Group
July '02 - Feb '05
Dubai
Marketing Executive
My responsibilities include: - Liaising and networking with a range of stakeholders, e.g. customers, colleagues, suppliers and partner organisations;
- Communicating with target audiences and managing customer relationships;
- sourcing advertising opportunities and placing adverts in the press (local, regional, national and specialist publications) or on the radio (depending on the organisation and the campaign);
- Managing the production of marketing materials, including leaflets, posters, flyers, newsletters and e-newsletters and DVDs;
- Writing and proofreading copy;
- Liaising with designers and printers;
- Organizing photo shoots;
- Arranging for the effective distribution of marketing materials;
- Maintaining and updating customer databases;
- Organizing and attending events such as conferences, seminars, receptions and exhibitions;
- Sourcing and securing sponsorship;
- Conducting market research such as customer questionnaires and focus groups;
- Contributing to and developing marketing plans and strategies;
- Managing budgets;
- Evaluating marketing campaigns;
- Monitoring competitor activity;
- Supporting the marketing manager and other colleagues.
Grade 10th 2002 Al-Khaleej International School - Sharjah.
IQ Course 2001 Zenith Training Institute - Sharjah Annamalai University Currently undergoing 3rd Year for BBA through correspondence