CRM Assistant
Liberty Automobiles
Total des années d'expérience :12 years, 1 Mois
CRM Executive-Customer Contact Centre
•Handling customer complaints-with a high volume of outbound/inbound calls.
•Answering customer queries and providing information.
•Negotiating with customers and discussing their issues till his\her satisfaction reached.
•Dealing with angry and aggressive customers, calming them and being patient .
•Meeting and greeting Customers, handling their complaints and making sure its solved.
•Answering customer inqueries, receiving complaints and following up.