Business Continuity Manager
Bank Albilad
Total des années d'expérience :11 years, 7 Mois
- Manage department staff, budget and provide guidance to higher management on business continuity matters.
-Quality assured and finalize the bank wide business continuity plans and the BCM document such as Crisis Management Plan, framework, strategy and policy.
-Ensure the bank complying with national & international laws and regulations in relation to business continuity.
-Ensure that all BC / DR palns and execution successfully tasted annually.
-Conduct a Business Impact Analysis and Risk Assessment studies covering all banks sites.
-Review and submit the quarterly / annually reports to the COO and to the steering committee and ensur they covering all BCM status.
Lead more than 20 Regional support staff & more than 5 vendors to achieve business goals & ensure team members are trained and capable to work as IT regional services & manage by recruiting, training and coaching employees, communicating job expectations and appraising their performance, reviewing KPIs and taking action required following the analysis.
- Lead IT Regional Services team to cover all branches & regional offices during working hour and headquarters during non- working hours & manage, control, analyses & monitors team attendance, shifts, on-call, business trips and overtime.
- Manage Technical Service Operations (IT Regional Support & vendors) against stated Service Level Agreements and Operational Level Agreements & Identify problematic areas and
implement strategic solutions in time
- Management of Incident Lifecycle, Identification, classification, prioritization, escalation and resolution of end user requests & Perform ongoing monitoring and management of customer satisfaction.
- Ensure all IT services & Infrastructure including network, communication & end user devices are operational & meet business needs for more than 350 branches & act as a further escalation point for the supervisor SD\RST Agents & report to high managements on any issue that could significantly impact the business.
- Ensure that incidents, service requests, and changes assigned to the team are received and resolved within SLAs and reporting problems to either vendors or developers’ team for solving the problem
- Make Extensive use of remote management tools to provide support to end users and make sure the remote management tools cover the entire support lifecycle.
- Perform initial branch rollout inspections/prepration for branch activation
- Installing, supporting and maintaining new hardware and software infrastructure.
- Installing, maintaining and supporting network within the organization (Head-office and branches).
- Providing operational support for IP networks.
- Restore device configuration and return it's normal operational state.