Outside Plant Network Team Leader
Jordan Telecom Group / Orange
مجموع سنوات الخبرة :27 years, 5 أشهر
• Planning, Tracking and managing outside plant network projects from initiation to successful completion.
• Planning, organizing and controlling the day-to-day operations.
• Managing contractors, billing and acceptance.
• Department Budget setting.
• Incidents & Problems Management.
• Managing faults handling of FTTC, xDSL, PSTN & Broadband services.
• Applying action plans and procedures to meet customer demands with high quality and minimum cost.
• Managing KPIs, SLAs and assuring professional analysis and implementation of related action plans for this improvement to meet the company targets.
• Managing a process of developing, supporting and evaluation of staff performance to assure quality and efficiency.
• Sustaining high level of coordination with third parties to decrease the negative impact of network damages caused by them.
• Improving staff competencies through training, coaching and field follow up.
• Led several projects of transferring old outside network to new ones from the main distribution frame up to the customer premises.
• Implemented Quality control and Quality assurance for outside plant projects and operational works.
• Evaluated and participated in the final acceptance committees of many projects.
• Participated in the acceptance committees of the purchased materials (cables, test equipments, etc …).
• Participated in the project of updating and establishing new specifications of materials and installation methods of outside plant works.
• Analyzed and reported all operational and maintenance achievements, compared results and recommended actions to achieve the set targets in weekly and monthly basis.
• Improved staff competencies through technical support, coaching and training.
• Partially lectured about Quality Concepts in Jordan Telecom training center.
• Led several outside network rehabilitation projects.
• Managed several network expansions projects.
• Managed fixed network faults handling.
• Led Projects of PABXs Installation.
• Managed maintenance actions and faults handling of PABX’s (Hardware & Software).
Very Good
