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Khalil Al Fardan, Relationship Manager – Government & Strategic Partnership

Khalil Al Fardan

Relationship Manager – Government & Strategic Partnership·RAK BANK

United Arab Emirates

Bachelor's degree, e-Business Management

Work experience

Total years of experience: 19 years, 1 months

Relationship Manager – Government & Strategic Partnership

January 2019 - Present

RAK BANK

Dubai, United Arab Emirates

January 2019 - Present

• Effectively managed NTB and maintained ETB accounts (SME, Corporate & WBG).
• Merchant acquiring (POS & ECOM), CASA, FDs and Working Capital.
• Management of external partnerships (FinTechs & PSPs).
• Generated a portfolio volume exceeding AED 1 Bil (Government and Private).
• Reviewing and editing (if necessary) documents.
• Collecting regular reports and monitoring performance.
• Handling team and other responsibilities during absence of Unit Head.
Company industry:
Banking

Operations Manager & DGM/VP

January 2016 - January 2018

Al Ghandi Insurance Broker

Dubai, United Arab Emirates

January 2016 - January 2018

• Managed business efficiency, budgets, and P&L.
• Designed and implemented business strategies, digital systems, and procedures for performance, growth,
and continuous improvement.
• Converted and launched digital services from human-controlled to Chabot.
• Managed relationships with insurers, key clients, and internal teams to enhance customer experience.
• Coached and guided customer experience strategy deployment, ensuring professional team representation.
• Collaborated with complaints manager to receive, monitor, respond to, and log customer complaints data.
• Supported complaints manager in analyzing complaint trends and communicating insights to business
teams.
• Ensured compliance with Insurance Authority guidelines and procedures.
• Monitored policy renewal processes, ensuring timely review and notice dispatch.
• Supervised Accounts Department, ensuring procedure adherence and timely reporting.
• Oversaw claims process between clients and insurance companies.
• Accountable for 25 FTEs, managed through 3 direct reports.
Company industry:
Insurance & TPA
Job role:
Management

Project Manager & Member of IGC

January 2012 - January 2016

Zurich International Life Limited

Dubai, United Arab Emirates

January 2012 - January 2016

• Created a business continuity plan for Zurich GL MEA for disaster implementation, analyzing risks.
• Reviewed and updated BCP and CMP with all business units.
• Advised and coordinated proposed changes to customer journeys, considering risks, system changes, and
training needs.
• Attended quarterly IGC meetings to discuss confidential data security for Zurich GL MEA and clients.
• Led private-sector approach to operations, driving accountability and utilizing proven business practices.
• Provided insights from customer experience data and trend analysis, suggesting actionable initiatives for
superior customer experience.
• Gathered customer experience requirements from business units and translated them into projects and
initiatives.
• Delivered value-adding ad-hoc business reporting and actionable analysis.
Company industry:
Insurance & TPA
Job role:
Management

Professional Banker

January 2006 - January 2011

Standard Chartered Bank, Abu Dhabi Commercial Bank & Mashreq Bank

Dubai, United Arab Emirates

January 2006 - January 2011

• Managed a portfolio of 1, 800 SME clients and was accountable for 5 FTEs.
• Developed and tracked AED 150M FDs.
Company industry:
Banking
Job role:
Banking

Direct Sales Agent

January 2006 - June 2006

Signature Real Estate

Dubai, United Arab Emirates

January 2006 - June 2006

Responsibilities:
 To meet personal sales targets and contributing to the achievement of overall company’s sales targets.
 Repeat business and customer referrals are gained.
 To maximize sales opportunities by following up customer leads.
Company industry:
Real Estate
Job role:
Sales

Internship Trainee, Emirates Towers Hotels, Dubai, United Arab Emirates

November 2005 - December 2005

Jumeirah International Hotels and Resorts Cooperation

Dubai, United Arab Emirates

November 2005 - December 2005

Responsibilities:
 Assist in day to day financial activities.
 Prepare sales and collection reports.
 Prepare supplies invoices.
 Prepare payments and reconcile supplier statements of accounts.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Sales Support / Corporate Customers Department, Customer Service Representative

June 2003 - August 2003

Etisalat Telecommunication Corporation

Dubai, United Arab Emirates

June 2003 - August 2003

Responsibilities:
 High levels of customer service are maintained at all times.
 To input the relevant customer data onto the database.
 To share relevant customer data with other team members.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

First Aids trainee

February 2002 - February 2002

Department of Health

Dubai, United Arab Emirates

February 2002 - February 2002

February 2002: Awarded a certificate for volunteering as a First Aids trainee, Department of Health and Medical Service in Dubai.
Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Education

Dubai Men's College, Higher Colleges of Technology

March 2012

March 2012

Bachelor's degree, e-Business Management

United Arab Emirates

Awarded the Bachelor of Applied Science in e-Business Management
View attachment

Higher Colleges of Technology

February 2012

February 2012

Bachelor's degree, eBusiness

United Arab Emirates

Dubai Men's College, Higher Colleges of Technology

January 2010

January 2010

Bachelor's degree, Financial Services

United Arab Emirates

Awarded the Higher Diploma of Business Administration Major in Financial Services. Awarded a certificate of merit for excellent team work and positive attitude in class from the Higher Colleges of Technology - Dubai Men’s Campus.

Dubai National School

June 2004

June 2004

High school or equivalent, Science

United Arab Emirates

GPA (percentage): 70%

GPA (percentage): 70%

November 1999 Awarded Certificate for exceptional performance in English language. April 2000 Awarded Certificate for exceptional performance in English language.

Skills

Strategic Counsel
Expert
Strategic Counsel
Expert
Planning
Expert
Planning
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert
Business Development
Expert
Business Development
Expert
Planning
Intermediate
Planning
Intermediate
Finance
Expert
Finance
Expert
Sales Process
Expert
Sales Process
Expert
Sales
Expert
Sales
Expert
Database
Expert
Database
Expert
Customer Service
Expert
Customer Service
Expert
Leads
Expert
Leads
Expert
Relationship Management
Expert
Relationship Management
Expert
Banker
Expert
Banker
Expert
Reporting & Documentation
Expert
Reporting & Documentation
Expert
Operations
Expert
Operations
Expert
Cards Business
Intermediate
Cards Business
Intermediate
Risk Mitigation & Management
Expert
Risk Mitigation & Management
Expert
Merchant Acquiring
Expert
Merchant Acquiring
Expert
Account Management
Expert
Account Management
Expert
Corporate Banking
Expert
Corporate Banking
Expert
Credit Analysis
Expert
Credit Analysis
Expert
Financial Analysis
Expert
Financial Analysis
Expert
Wholesale Banking
Expert
Wholesale Banking
Expert
SME Banking
Expert
SME Banking
Expert
eDirham
Expert
eDirham
Expert
Crisis Management
Intermediate
Crisis Management
Intermediate
Investment Banking
Expert
Investment Banking
Expert
Working Capital
Expert
Working Capital
Expert
Leader & Coaching
Expert
Leader & Coaching
Expert
Digitization
Intermediate
Digitization
Intermediate
Contract Negotiations
Expert
Contract Negotiations
Expert
Insurance
Expert
Insurance
Expert
eCommerce
Expert
eCommerce
Expert
Payment Solutions
Expert
Payment Solutions
Expert
DLL Integration
Intermediate
DLL Integration
Intermediate
Business Continuity Management
Expert
Business Continuity Management
Expert
Business Planning
Intermediate
Business Planning
Intermediate
Strategic Counsel
Expert
Strategic Counsel
Expert
Business Development
Expert
Business Development
Expert
Teamwork
Expert
Teamwork
Expert
Leadership
Expert
Leadership
Expert
BUSINESS EFFICIENCY
Intermediate
BUSINESS EFFICIENCY
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
FRAUD INVESTIGATION
Intermediate
FRAUD INVESTIGATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Languages

English

Expert

French

Beginner

Memberships

Business Continuity Institute (BCI)

Affiliate Member

March 2014

Association of Certified Fraud Examiners (ACFE)

Associate Member

May 2016

International Academy of Business and Financial Management Association (IABFM)

Member

October 2016

Training and Certifications

Certifications
Fraud Management Level 2
Certified Business Operations Professional (CBOP)
Certified Business Operations Professional
Oct 2016

Hobbies and interests

Golf)
Reading
Swimming
Golf, Horse riding, Polo and Swimming