خليل فارس

Assistant Branch Manager in QNB-Syria في Qatar National Bank

• سوريا - دمشق
• أبريل 2008 إلى مايو 2013

03-Feb 2011 to 12-May 2013: as an Assistant Branch Manager in QNB-Syria

Essential Duties & Responsibilities by Dimensions: • Shareholder & Financial: - Assist Branch Manager to implement strategies and plans to achieve all volume, revenue, profit targets.
- Successfully implement yearly budget, profit plan and business objectives of the branch.
- Ensure target achievement, timely and error free service delivery and high customer focus.
• Customer (Internal & External): - Manage and motivate staff to ensure all customers receive prompt, courteous and high quality services.
- Make a main role to implement and encourage long term deposits and loans (Home, Cars, personal) for current and walk in customers.
• Internal (Processes, Products, Regulatory): - Manage the branch as per preset risk and credit limits and ensure cost control.
- Manages customer complaints.
- Ensures smooth running of day-today work and adequate distribution of work among staff.
- Leading customer service officers as per branch target to derive new clients into the branch through referral and calling lists also joining them in outdoor visits to new and existed clients.
- Controlling, monitoring and education customer service in the branch for every branch works related to (Retail, Trade finance and corporate work)
- Set target and do annual and semiannual evolution for CSOs in the branch

01-Nov 2009: as a Head Teller at QNB- Syria
• Cash (Internal & External): - Assist Branch Manager to implement strategies and plans of the branch to achieve all volume, revenue, profit targets.
- Lead the carrying out of branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
• Customer (Internal & External): - Ensure customer satisfaction all times and resolve customer complaints timely and effectively.
- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• Internal (Processes, Products, Regulatory): - Manage counter loads by assessing the over the counter situation and distribute the load accordingly to reduce customer waiting periods.
- Identify suitable opportunities to cross-sell products or services offered to customers.
- Monitor and review the branch's security procedures and control access to vault.

16-Mar 2009: As a Head Teller at Syria Gulf Bank -Damascus, Syria
- A Head teller supervises all the tellers in the bank who handle cash deposits, withdrawals, and check-cashing and transfers duties.
- Trains new employees and make reports of their progress.
- Access the bank's vault to deposit or withdraw cash

01-Apr 2008: As a Teller at Syria Gulf Bank - Damascus, Syria.
- Deals directly with the public and handles routine banking transactions like deposits, withdrawals, cheques and transfers.