Senior Manager - Enterprise Solutions
Pwc - United Arab Emirates
Total years of experience :16 years, 10 Months
Heading the SAP SuccessFactors unit within the HxM practice.
Managing a team of 16 consultants in UAE, KSA, Lebanon, India and Egypt.
Managing project costing / profitability, resources deployment and utilization.
Directing several HxM SuccessFactors inplementation.
Main contributor in business development, deals closure and pre-sales.
Product development.
Management:
▪ Leading a team of 15 employees in Lebanon, Qatar, UAE, Egypt, and India on human resource
information systems implementation, namely SAP SuccessFactors
▪ Directing cross-departmental/stakeholder interaction on projects linking diverse SAP offerings
▪ Forecasting current and future project needs to maintain resource usability above 90 percent
▪ Conducting one-on-one supervisory team meetings for learning plan development in alignment
with individual team member learning curve and overall organizational objectives
▪ Internally training employees and onboarding new-joiners on system uses and presentations
Project Management:
▪ Developing project implementation strategies in accordance with project requirements in terms
of time, depth, and variety of modules dictating stakeholder communication needs
▪ Managing projects budget, resources allocation, costs and expenses
▪ Distributing manpower based on monthly capacity demand and acquired niche talents when
required for special projects
Client Service:
▪ Creating reports, project plans, and project proposals in accordance with customer needs
▪ Tailoring and delivering training to clients’ employees on using SuccessFactors
▪ Demonstrating system uses to prospective clients and providing presales support
▪ Directed a team of 4 in conducting recruitment and performance management processes
▪ Coordinated with managers to determine recruitment needs across departments
▪ Defined required skills and competencies for vacancies and newly established positions
▪ Created performance evaluation KPIs in alignment with job descriptions and specifications
▪ Studied the Lebanese labor law, including tax and social security regulations
▪ Prepared decision-making reports tackling costs and personnel statistics for the president
Achievements:
▪ Reduced HR costs by 20 percent through optimizing teacher allocation and time use
▪ Demonstrated higher student success rate, higher student satisfaction and parent satisfaction
based on distributed surveys through recruitment optimization
ERP Consultant | Jul 2009 - Dec 2011
▪ Conducted requirements gathering and client needs’ gap analyses
▪ Supervised and engaged in system configuration in par with requirements and change requests
▪ Delivered initial managerial training and end-user training sessions
▪ Headed a support team of 7 to maintain a log of user complains and channel requests to
appropriate technical teams based on an internal prioritization system for efficiency
Achievement
▪ Significantly reduced customer complaints by suggesting system enhancements based on
customer complaint analysis pinpointing repetitive issues
Human Resources Assistant | Jul 2007 - Mar 2008
▪ Eliminated payroll errors and delays in under a year by partaking in payroll regulation seminars
and payroll calculation workshops to optimize salary calculation strategies
▪ Learned the concepts of quality standards, continuous development and internal auditing by
participating in the ISO 9001 company accreditation
▪ Utilized historical data to optimize HR documentation processes and minimize knowledge silos
Human Resources Trainee | Nov 2006 - Jun 2007
▪ Restructured, updated and organized personnel files
▪ Created soft copy database for personnel files
▪ Processed administrative tasks and daily employee inquiries and requests