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خليل شباط, IT Operations Manger

خليل شباط

IT Operations Manger·LibanPost

لبنان

بكالوريوس, MIS

الخبرة العملية

مجموع سنوات الخبرة: 25 سنوات, 1 أشهر

IT Operations Manger

نوفمبر 2020 - حتى الآن

LibanPost

بيروت، لبنان

نوفمبر 2020 - حتى الآن

• Assist in the development and implementation of the IT Operation policies and procedures;
• Manage the IT Operations related projects;
• Supervise the Helpdesk operation;
• Develop training plans for the IT staff and follow up on its implementation and effectiveness;
• Review and support the improvement of the network infrastructure and design;
• Assist in developing request for proposals to acquire the services and products of IT vendors;
• Review IT operations performance and take necessary action to improve it;
• Ensure Business continuity and redundancy at all systems and Network levels, including disaster recovery Site supervision, maintenance and availability;
• Submit periodically & upon request reports on the IT operation activities;
• Perform the duties & responsibilities of the job in accordance with the company policy & standards;
• Supervise the System and Network Team along with the IT Support team;
• Follow up and evaluate employee performance, assign objectives, approve and suggest training courses & job rotations;
• Control the behavior, the attendance, and approve the leave requests of subordinates;
• Allocate employees as per the work requirements in coordination with the concerned departments.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
تكنولوجيا المعلومات

Senior Information Security Officer

سبتمبر 2015 - حتى الآن

LibanPost

بيروت، لبنان

سبتمبر 2015 - حتى الآن

• Development and maintainance of security policy and procedures to monitor all potential information security threats and compliance requirements in order to ensure that information security strategy is robust
• Assisting actively in the design of any new and changed information systems, regarding security requirements
• Investigation and reporting on information security issues, exposures, and threats and recommendation of mitigation actions
• Liaising with technical, business and audit personnel to ensure information security requirements are understood and met
• Ensuring that security logs and events are monitored and appropriate strategies are implemented to address any issues arising
• Integrating Malware defenses, application software security, and wireless access control within a dynamic environment through automation, rapid updating, and with Incident Response processes
• Ensuring inventory assessment of authorized and unauthorized devices, and software
• Establishing and ensuring secure configurations for hardware and software of laptops, workstations, and servers
• Comparing and securing the configurations for network devices such as Firewalls, Routers, and Switches
• Providing technical assistance and advice to IT Operations & IT Business Solutions teams in relation to all information security administration processes and issues
• Contribution to the design of disaster recovery and business continuity plan for security purposes

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
تكنولوجيا المعلومات

Senior System & Network Officer

أكتوبر 2013 - سبتمبر 2015

LibanPost

بيروت، لبنان

أكتوبر 2013 - سبتمبر 2015

• Managed the design and setup of Communication Infrastructure (LAN/WAN)
• Configured and maintained Cisco Routers, Switches, Next-Generation Firewall (NGFW)
• Setup and managed the Datacenter Servers that include domain controllers, Exchange mail servers, and Microsoft SQL Server database servers
• Managed and maintained User Access privileges, Internet and E-mail access, and shared resources
• Managed data backup and archive procedures on backend servers
• Monitored servers’ performance, operations, capacity, and recommended preventive actions
• Monitored network performance, operations, bandwidth, and recommended preventive actions
• Coordinated with other units within the IT department on inter-related and cross-functional issues
• Reported the needs for any hardware/software procurement
• Ensured and maintained proper documentation for the network designs and datacenter

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
تكنولوجيا المعلومات

IT Manager

يناير 2010 - أكتوبر 2013

Levant Beverage & Dairy Industries SAL

بيروت، لبنان

يناير 2010 - أكتوبر 2013

• Planned, designed and implemented the Network infrastructure of the company
• Managed the rollout of the new ERP system (Microsoft Navision)
• Managed the rollout of the new automated BMB sales force module using handheld mobile devices
• Implemented and maintained the Messaging System (Microsoft® Exchange™)
• Implemented and maintained the connection to the Internet, its security, and bandwidth management and control (ISA)
• Managed the implementation of the new Vehicle Tracking System & Temperature Monitoring system
• Provided national support for the HQ and remote sales users
• Implemented new recruitment and on-boarding programs for IT staff

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
تكنولوجيا المعلومات

IT Consultant

يوليو 2008 - ديسمبر 2009

Customs & Tax Consultancy

جمهورية الكونغو الديمقراطية

يوليو 2008 - ديسمبر 2009

*Implement the Network infrastructure;
*Implement and maintain a new Messaging System (Microsoft® Exchange™);
*Implement new IT Strategies;
*Provide consultancy for new IT Projects

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
تكنولوجيا المعلومات

Network Engineer – IT Infrastructure Lead

ديسمبر 2006 - ديسمبر 2009

Banque Congolaise

جمهورية الكونغو الديمقراطية

ديسمبر 2006 - ديسمبر 2009

• Planned, designed and implemented the Network infrastructure of the Bank and its Agencies across the country
• Managed the Rollout of the new Banking Financial Application (BANKS)
• Implemented an effective and secure connection for the HQ with the Remote Sites through Microwave and Satellite Links
• Implemented and maintained the Messaging System (IBM® Lotus Notes™)
• Implemented and maintained the connection to the Internet, its security, and bandwidth management and control (ISA)
• Provided national support for the HQ (250 employees) and 35 Agencies
• Implemented new recruitment and on-boarding programs for IT staff

مجال الشركة:
البنوك
الدور الوظيفي:
تكنولوجيا المعلومات

Technical Instructor

أبريل 2005 - ديسمبر 2006

American University of Science & Technology

بيروت، لبنان

أبريل 2005 - ديسمبر 2006

Computer Operations & Hardware Lab;
Computer Networks Lab.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Senior Network & Systems Administrator

فبراير 2003 - ديسمبر 2006

American University of Science & Technology

بيروت، لبنان

فبراير 2003 - ديسمبر 2006

• Technical Support

• Network and Systems Administration:
• Cisco equipment
• DHCP and DNS services
• Storage management

• Network and Perimeter Security Administration:
• Accounts management (Microsoft Active Directory)
• VLAN management
• Firewall management (Microsoft Internet Service Administrator - ISA)

• Mail System Administration (Microsoft Exchange & WebMail)

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
تكنولوجيا المعلومات

Desktop& Network Support Technician

مايو 2001 - نوفمبر 2003

Desktop Equipments & Solutions

بيروت، لبنان

مايو 2001 - نوفمبر 2003

Hardware & Software Support;
Workshop maintenance.

مجال الشركة:
صناعة أجهزة الكمبيوتر والتقنيات العالية
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

University of Kinshasa

ديسمبر 2009

ديسمبر 2009

بكالوريوس، MIS

جمهورية الكونغو الديمقراطية

Sagesse University

أغسطس 2001

أغسطس 2001

بكالوريوس، Law

لبنان

Mont La Salle

يوليو 1996

يوليو 1996

الثانوية العامة أو ما يعادلها، Philosophy

لبنان

Skills

IT Project Management
Expert
IT Project Management
Expert
IT Infrastructure Management
Expert
IT Infrastructure Management
Expert
IT Operations
Expert
IT Operations
Expert
IT Security
Expert
IT Security
Expert
IT Management
Expert
IT Management
Expert
Active Directory / DNS / DHCP
Expert
Active Directory / DNS / DHCP
Expert
MS Office
Expert
MS Office
Expert
Hyper-V
Expert
Hyper-V
Expert
Microsoft Windows Servers
Expert
Microsoft Windows Servers
Expert
MS Exchange
Expert
MS Exchange
Expert
Servers Maintenance (HP, DELL)
Expert
Servers Maintenance (HP, DELL)
Expert
windows server
Expert
windows server
Expert
team management
Expert
team management
Expert
service delivery
Expert
service delivery
Expert
team leadership
Expert
team leadership
Expert
system administration
Expert
system administration
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
IT Security
Expert
IT Security
Expert
Project Management
Expert
Project Management
Expert
IT Management
Expert
IT Management
Expert
Windows Network Administration
Expert
Windows Network Administration
Expert
Network Systems
Expert
Network Systems
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
متمرّس

التدريب و الشهادات

الشهادات
Comptia N+
New Horizons
Jul 2002 - Jul 2002
MCSA
New Horizons
Aug 2002 - Aug 2002
Comptia A+
New Horizons
Jun 2002 - Jun 2002
PMP
New Horizons
Aug 2009 - Aug 2009

الهوايات

  • Technology researches
  • Basketball
  • Soccer
  • Reading