IT Support Manager
Regular Nigeria Limited
مجموع سنوات الخبرة :13 years, 1 أشهر
Develop and Coordinate schedule and workflow in IT department. Notifying the management about IT requirements and new technologies.
Coordinate and review reporting processes and prepare monthly progress report.
Plan and implement network security, configuring firewalls, applying cryptography to network applications, managing host security, and file permissions.
Implement backup and disaster recovery plans. Anticipate network problems and implement preventive measures. Implement network failure preventive measures on the entire network. Installing and monitoring CCTV network.
Contribute to public relations team and manage multimedia equipment.
Installing and maintaining ERP Application, ensuring SLA adherence & managing e-exam laboratory.
Provided technical advice on IT best practices.
Performed backup, preventive / update operation and ensures IT policy compliance.
Performed various audits on IT processes/systems and ensured Service Layer Agreement (SLA) adherence.
Trained and Provided Help Desk support to staff, installed software & Hardware.
Configured routers, WIFI and other communication equipment, ensured uninterrupted LAN operation and minimal downtime.
Identified, diagnosed and resolved network problems. Managed e-mail services, virus and spam protection, and related technical support.
Oversaw software and application development, configured user rights and privileges for clients.
Trained staff on systems handling and use of applications.
Maintained confidentiality with regard to the information being processed, stored or accessed over the corporate network.
Monitored the web servers and preventing downtime and document network problems and resolutions for future reference.
Installed and Configured fixed wireless equipment (Wireless Access Point/Router).
Set up workgroup, domain and file sharing services on workstations. Assisted users in maximizing use of network resources.
Ensured all critical services, including antivirus were updated on workstations.
Installed and troubleshoot clients operating system and notified users on schedule maintenance.
Generated and revised web pages on clients websites.
Searched for new clients and developed long-term relationships with clients.
Supported marketing activities by attending trade shows, conferences and other marketing events.
Made technical presentations and demonstrated how a product meets client needs.
Liaised with other members of the sales team and other technical experts.
Post Graduate Diploma in Technology Management