Quality Assurance Manager
ADYAF Gulf Co Ltd
مجموع سنوات الخبرة :12 years, 2 أشهر
Investigating and resolving a variety of regulatory queries and issues related to quality and food safety in Madeleine Central Kitchen, Restaurant, and Boutique.
Implementing strategies to create a company culture for all associates to be committed to quality and food safety programs through teaching, training, coaching, and developing.
Development, implementation, and compliance of systems and procedures relevant to production, operations, warehousing, procurement, sales, and distribution in aligning with the company’s quality systems, HACCP, ISO, and SFDA.
Establish and champion the continuous improvement team. A cross-functional, multi-disciplined team that investigates and develops resolution for internal issues, as well as customer complaints
Develop and implement instructional training to clarify quality procedures, and policies and requirements relating to both product quality and food safety
Accelerate change and improvement in the company’s food safety and quality initiatives
Create KETO diet plans and designed a unique procedure for calories calculation and nutrition facts
Developed the Food Safety/Quality Program for 2 caterings and 27 restaurants and enforced HACCP, ISO 22000, ISO 9001, and local food safety guidelines to ensure the safety of products and consumers.
Saved more than $30, 000 for the company by writing the food safety and quality manuals/ documentation.
Motivated, mentored, and managed a team of 6 quality assurance officers, supervisors, and more than 1200 food handling staff across the company.
Implemented policies and procedures leading to the installation of an efficient cooling system, improved cold storage, and thawing systems.
Influenced food safety & quality culture through activities to create a passion for products & consumer safety.
Administered vendor and supplier audits and inspected one supplier each month to ensure the highest quality and safety of the food products purchased.
Led the investigation and closure of all customer complaints, and implemented CAPA in a timely manner.
Planned and chaired 1st, 2nd, 3rd party audits, inspected restaurants (opened and pre-opening inspection) and recommended changes and modifications as required.
Achieved HACCP, ISO 22000, ISO 9001, and HALAL certification successfully for the company.
Accomplished Grade “A” & “A+” for the catering and restaurants scoring above 95% in the routine hygiene and food safety inspections by Dubai & Sharjah Municipalities and ADFCA.
Conducted the physical, chemical, microbiological tests related to the purified and mineralized water
Inspected incoming chemicals, water nutrient minerals, caps, labels, and cartons
Monitored chemical storage, inventory and verify the MSDS and certificate of analysis for its quality; report for non-conformity, causes, and corrective action taken
Bachelor of Science (4 Years) in Biotechnology