executive
wi tribe pakistan limited
Total des années d'expérience :14 years, 3 Mois
Customer Care Executive.daily customer interaction.work on billing, troobleshooting, customer retention and sale.2 + years with witribe and mentioned in my CV the whole Experience.
1. Wi-tribe Pakistan March 30 2010 Till Date
Wi-tribe, Pakistan's number 1 broadband Internet provides quality services in Islamabad, Rawalpindi, Lahore, Faisalabad and Karachi.
Job Description:-
"Customer Care Executive"
Duties: -
Customer-Centricity: Take care of customers and ensuring they are enjoying services in such a way that they are according to their expectation.
Quality: A creatively designed network with world class build-out and personalized customer care evolving from attentive customer lifecycle management allowing us to deliver what we promise.
Sales: 1. Ensure I achieve or exceed required sales.
2. Ensure territory coverage to touch all opportunities on a scheduled basis.
3. Maintain accurate up-to-date sales pipeline and forecasts.
4. Servicing and provide support to existing customers as well as establishing new customers base.
5. Follow up sales leads.
• After sale services: - Assisting the walk in customers for after sales services by listening to their arising issues and solving them within the customer care center it may involve Trouble shooting or any other Technical level Problem.
• Billing:- Taking current and pending bills of the customers on daily basis. Making shore that correct amount is being entered in the customer account and his/her status is updated.
• Retention calls: - Making shore that the customers are called back and taking feedback from them about our services• Customer interaction: - Getting direct interaction of every walking in customer. .
2. Wi-Tribe Islamabad (Contact center executive)
• In bound call center: - • Technical support: - .
• Trouble shooting: - listening to the customer problem.
. Mobilink Head Office Peshawar Marketing (intern)
• Worked with the team of Black berry services, was an active member of the launching team.
• Was rated as the best performer in the of black berry services.
Year Institution Grade / GPA BBA 2010 Agriculture University Peshawar 3.58
H.S.C 2006 Jinnah Memorial College Nowshera B
S.S.C 2002 P.A.F Degree College Risalpur B+ CORE COURSES * Security Analysis * Financial Risk Management and measurement * Corporate Finance * Analysis of Financial statement * Managerial and Cost Accounting