Customer Relationship Management
Dare to negotiate & develop business with top executives & pitch global blue chip top-tier clients.
Excellent research, execution, reporting, analysis and presentation skills in 3 languages.
Expert in Internet Marketing: SEO, SEM, SEA, SMO, SMM, SERP & SERM.
Creative leads generation, follow-up, pre-sale custom proposal and customer attainment.
Effective direct selling & marketing skills with strong ROI & KPI achievement
Ability to access client requirement, create demand & draw attractive case-study proposals
Professional e-mail correspondence in three languages, adhering to formal business rules
Excellent inter-personal, liaison & negotiation skills with all levels of management
Payment follow-up, past-due payments & accounts receivables managing
Well versed in CRM of key accounts, big brand portfolios & high added-value accounts
Superior computer, document design (Word & PDF), management skills (Win & MAC).
On-demand Software (SaaS) expertise: Zoho CRM, Zoho Books, Zoho Recruit, Zoho Projects, Zoho Reports
Experienced in localization of web content & SEO keyword analysis reports.
Well versed in Content Management Systems (Joomla, WordPress, Drupal, Magento).
Knowledgeable of Social Media Marketing Strategy & Practise
Frequent user of research statistics & analytics tools like SPSS & Advanced Excel.
5-year experience with SaaS for CRM, project management, accounting & reporting.
Setup of online payment gateways to serve e-commerce platforms & web shops.
Well-known software knowledge: Sage CRM, Act!, SalesForce, SAP, Microsoft Dynamics
Good skills in basic graphic design (Photoshop) & code manipulation/customization.
Expert in SEO monitoring, link building, off and on-site optimization, reporting & analysis.
Google AdWords, Google Analytics, Google Keyword Tool & Webmaster Tools
Advanced e-mail marketing campaign design, execution, analysis & reporting skills
Branding of company advertising properties, logo, letterhead & overall house-style
Sufficient technical understanding of HTML, PHP, CSS, Java codes & technical jargon.
Strong sales experience, in both strategy & delivery within service & solutions sectors
Technical understanding of print & digital media advertising, PR & creative development.
High organization, follow-through, administration, record keeping & multitasking abilities
Creative, inventive & risk taking while a perfectionist with attention to details.
Demonstrated team leadership, supervision, coordination & delegation skills.
Excellent interpersonal, negotiation & conflict resolution skills in a multi-level workforce.
Beginner to average level user of Kenshoo & Omniture top-in-class web analytics SaaS.
Experienced in telemarketing, phone acquisition, cold calls & phone-based interviewing.
Exceptional fluency in three languages (Arabic, English, Dutch).
A “can-do”, “go getter”, “yes, I can”, “first-in-class” & “five star” mentality.
3-year part-time experience as a translator & interpreter across three languages.
Superior error-free writing & editing that is clear, compelling and well organized
Keen user of multiple social media platforms & their paid & free advertising concepts
Co-designer of company’s advertising, PR & editorial properties, both digital & print.
Reliable & responsible, deadlines-meeting & result-achieving mentality.
Works perfectly in teams and independently, online & offline.
Self-starter with commercial flair, entrepreneurial drive and goal-orientation.
Able to mine social media and search data analytics to develop content and strategy
Researcher & analyst of social media marketing strategy, tools & best practice
Experienced web designer, web master & web content manager/editor.
8-year user experience of top SM sites like Facebook, Twitter, LinkedIn, YouTube & Digg
Good understanding of GCC market habits & local dialects, as I lived there 8 years long
Able of designing & running multi-channel marketing campaigns & cross-media advertising.
Skilled in live chat support, remote assistance, real-time engagement & web analytics.
Able to mine social media and search data analytics to develop content and strategy.
