Khawla Almarzooqi

Lead end-to-end delivery of high-impact digital transformation and digital publishing initiatives, managing scope, timelines, risks, and cross-functional stakeholders.

Drive delivery governance, executive reporting, and KPI tracking, developing dashboards and analytical reports using Excel and Power BI to support leadership decision-making.

Manage partnerships, vendors, and digital platforms to ensure on-time delivery, operational continuity, and alignment with strategic objectives across large-scale cultural and technology programs.

Led cross-functional projects supporting organizational operations, digital initiatives, and large-scale cultural events.

Managed vendors, service providers, contracts, and budgets, ensuring service continuity, cost control, and operational efficiency.

Acted on behalf of senior leadership to coordinate stakeholders, resolve issues, and ensure timely delivery of initiatives.

Provided senior-level technical support and operational oversight for enterprise systems supporting publishing, digital platforms, and large-scale cultural initiatives. Coordinated with vendors and internal teams to ensure system availability, cybersecurity readiness, and service continuity. Led user support, troubleshooting, and training activities while supporting IT projects, reporting, and operational improvements.

Delivered day-to-day IT support and system administration for organizational users and platforms. Supported hardware, software, and network operations, resolved technical incidents, and assisted in system upgrades and deployments. Collaborated with vendors and service providers to maintain IT operations and improve service efficiency.

Supported academic and administrative teams with data analysis, reporting, and basic IT support tasks. Assisted in data collection, documentation, and system support activities, gaining hands-on experience in analytics, reporting tools, and operational processes within a large academic environment.