خولة نادير

• Welcomed and assisted VIP and regular guests, ensuring personalized service to enhance satisfaction and loyalty
• Coordinated with front office, housekeeping, and F&B departmentsto ensure seamless guest experience
• Managed guestfeedback, conducted follow-ups, and maintained recordsto support continuousimprovement
• Organized special events, guest amenities, and surprise momentsto elevate the overall guestjourney

• Provide customers with estimated delivery dates and tracking information
• Maintain accurate records of confirmed ordersforfuture reference and follow-up
• Verify and review customer ordersfor accuracy, ensuring correct product details
• Confirm order details with customers via phone, email, or messaging

• Assist customers by providing product advice and recommendations
• Address customer inquiries and help with purchasing decisions
• Handle cash and card transactions, ensuring accurate payment processing