Customer Service
Etisal
مجموع سنوات الخبرة :3 years, 2 أشهر
Cross sell Etisalat products
•Handle issues and inquires in Different types of customer Services
Receive customer quires and complaint as well as reporting and it investigating it with the relevant level management
•Following up the issue and update the customer with the resolutions
Responsible for ensuring the quality of the call centre by:
•Monitoring agents calls
•Providing Quality Sheets to agents to represent their daily performances
•Following up with call centre agents in order to improve the quality of the calls
•Taking Immediate action against the agent according to the situation
•Ensuring customer satisfaction by analysing the problem and setting solutions accordingly
•Improving quality of calls and ensuring implementation of Bank polices and procedures
I was responsible for effectively managing a high volume of inbound calls and assist as per the process which include:
•Forwarding issues, comments and complains to the appropriate level of management
•Cross sell bank products
•Resolve customer product complains empathetically and professionally