IT Team Leader
The oxford partnership
مجموع سنوات الخبرة :9 years, 4 أشهر
- Providing technical support for +2000-users environment.
- Leading the IT support team in Khobar branch.
Experienced in:
- Active directory: Create OU, Users, and manage the access.
- O365: Create users and groups using PowerShell and the O365 portal, Manage the users access.
- Group policy management: Create and link GP.
- DHCP: Manage the connected devices.
- Enable/Disable websites through the network.
- Troubleshoot, resolve, configure (Desktop, Laptop, Printer, Mobile phone). Hardware and Software issues.
- Network issues (LAN, WiFi).
- Operating systems: iOS, Windows 8, Winsows 10, Windows server, Android.
- Push softwares through the server using PDQ.
- PDQ inventory and Deploy.
- Providing technical support in a +6000-users environment.
- Skilled problem-solver, With high communication skills.
- Troubleshoot, resolve, and document received requests for desktop, laptop, mobile, network and peripheral problems.
- Document and maintain in scope service procedures and script.
- Handled a major incidents related to information technology, (Network, portal access… etc.)
Experienced in:
Active directory: Managing users account and access.
SAP: Managing users access.
HPSM: Provide and maintain self-service catalogue using HPSM.
O365: User access and application maintenance.
MDM: Mobile device management application.
Service Now: Provide and maintain self-service catalogue using Service now.
Aspen: Troubleshoot and application installation.
Citrix: Virtual desktop.
Operating systems: Windows 7, Windows 10, Android and IOS.
Worked as an assistant to the female section head, performing the following tasks,
• Accounting related tasks.
• Technical support.
• Public relations.
• Training Coordinator.