Manager Operations and Implementation
Burj Bank Ltd
Total years of experience :22 years, 11 Months
•Responsible for managing technical and marketing assistance for a group of products, including evaluation/testing of software, assistance with non-standard implementation and resolution of technical issues.
•Manage technical product support for all CMU customers, including product installation, customization, customer training, maintenance of both client-end, as well as, bank end electronic banking software and Query/Incident Resolution.
•Monitoring processing of transaction routed through the Bank.
•Liaises and works with the customers to ensure the smooth implementation of required services, including documentation that covers account opening etc.
•Maintaining and updating Customers’ portfolio.
•Responsible for error free processing of Funds Management services for Cash Management clients.
•For payroll disbursement, direct liaison with customer for account transfers in Burj Bank branches across Pakistan. In case of cash disbursement at the customer site, arrangement of cash, tellers & CIT service provider for the same.
•Responsible for timely reconciliation reports of all the transnational activities relating to Cash Management products.
•Deal internally within the bank with groups like Branch/IT Core Banking / Operations to implement agreed solutions.
•Liaise and work with the customers as well as with the Burj Bank branches across Pakistan to ensure the smooth processing of Payroll Management i.e. directly coordination with customer for the updates of static & monthly variable data in the system, process payroll & printing of salary slips for onward delivery to customer.
•Manage the network and functionality rollout to ensure an orderly process and minimal downtime.
•Builds and maintains vendor relationships and manages the purchase of hardware, software and other IT supplies at the regional level.
•Ensure that all mission critical software and hardware is physically and digitally secured and fully redundant.
•Quality control requests for new software and functions, and hardware, and ensure that any installation is consistent with corporate policy.
•Devise and run scheduled programs for quality assurance of desktops and networks to maintain operational effectiveness.
•Quality assures, data integrity at the server level and assist operational line managers to understand and implement integrity in their departments.
•Identify and maintain a focus on the IT touch points in the guest experience, especially room-based services, wifi and the business center.
•Planning, developing and implementing the ICT budget
•Provide the company with expert opinions on new and emerging technologies that might become useful for doing business.
•Develop an in-house trainee program.
•Acting as the point person or designated contact for network, hardware, technology security, system design, implementation and/or maintenance issues.
•Manage Maintenance and On-Site Contracts; ensure scheduled and ad hock requests for tech support are delivered in a timely and effective manner; ensure the appropriate technology
and solutions are applied.
•Interacts with clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
•Builds and maintains vendor relationships and manages the purchase of hardware & software products.
•Acting as the point person or designated contact for network, hardware, technology security, system design, implementation and/or maintenance issues.
Provide technical leadership and consultation for the design, development, implementation & maintenance of IT systems to business units.
Focused on Financial System integration, developed interfaces with all major ERP systems.
Provided technical and cash-management support to reputed Financial Institutions.
In-depth knowledge and experience of latest trends and techniques involved in n-tier enterprise-level application development.
Work with Cash Management Operations for: Cost Analysis and reduction; capacity tracking and enhancement; audit, compliance and risk assessment.
Offer structured cash management/ alternate channels based solutions based on bulk payments, collections & liquidity management to corporate customers.
New product development & enhancement of existing product for Transaction Banking Service.
Maintain middle management & operational level contacts within relationships to support development and offering of Transaction Banking products.
Platform customers & participate throughout the entire process of pre-implementation survey, technical discussion, pre-installation check, customization, installation & training.
Timely production of management information to enable the continual review of revenues, service & the capture of customer and transcriptional growth statistics for capacity planning.
Maintain high level of customer contact through client calls, product and concept research to ensure feedback is gained on Electronic product offerings, and modifications made as appropriate.
Maintain good working relationship with Data Centre Operations staff and Back-office Operations (CMO), so that the highest standard of customer service is being provided to all Corporate customers for all their e-Payment transactions.
Installing and configuring Microsoft Outlook & Lotus Notes with detail knowledge of troubleshooting all the problems related to it.
Providing helpdesk support to users of Microsoft Office, Accounting Programs, Inventory Programs, and Adobe Photoshop.
Managing and maintaining the Hardware & Software needs of our users and maintaining their network devices so as to minimize their downtime.
Testing & Implementation all Banking Application on Windows XP
Installation of all kind of hardware devices (Printers, Scanners Desktop etc.) in the network & troubleshooting problems related to them.
Deployment of new PC’s using RADIA Server with respect to user’s profile and PC replacement along with data and application migration.
Deployment of Symantec Anti Virus applications & update on all the Servers & Desktops pan Pakistan.
Performing daily File Servers and Exchange Server Backup.
Responsible to implement complete IT infrastructure setup for all new branches of bank i.e. Desktop, Application, Network (Data and Voice), CCTV Cameras.
Change Management & Planning
Problem Management.
Installation/configuration, operation, and maintenance of Windows OS & Server, Hardware and Software and LAN.
Updating the network with the latest Anti Virus version
Establish and control system access and security levels
Administering supporting and troubleshooting Local Area Network.
Implement and co-ordinate housekeeping procedures, including system back-ups, setting up user accounts, monitoring file access etc.
Routine Preventive Maintenance and user training on computers.
Designing of LAN and Configuring the Domain with implementation of the Active Directory Service, DNS, DHCP, WINS and Internet Connection Sharing (ICS).
Responsible for operating networking components like, routers, hubs, bridges and software tools.
Monitoring network traffic, usage and error statistics.
Handle the tasks of analyzing and monitoring network activity to ensure optimal network operation.
Handle responsibilities of assisting staff in troubleshooting and resolution of network problems.