IT Support Specialist
QOB General Trading l
Total years of experience :0 years, 6 Months
Provided technical assistance and support to end users, responding to help desk tickets and resolving issues related to hardware, software, and network connectivity. Assisted in the installation, configuration, and maintenance of server hardware and software, including Windows Server and Linux operating systems. Monitored system performance and resource utilization using monitoring tools such as Nagios and Zabbix, identifying and troubleshooting issues to ensure optimal performance and availability. Contributed to the implementation and management of virtualization technologies, assisting with the deployment and maintenance of VMware vSphere environments. Supported the administration of network infrastructure, including routers, switches, and firewalls, by configuring network settings and troubleshooting connectivity issues. Assisted in the development and enforcement of security policies and procedures, including user access controls, antivirus software updates, and firewall configurations. Participated in system backup and disaster recovery activities, assisting in the implementation and testing of backup solutions to ensure data integrity and minimize downtime. Documented system configurations, procedures, and troubleshooting steps, contributing to the knowledge base and facilitating knowledge sharing among team members.