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Nadira Ali, Customer Service Associate

Nadira Ali

Customer Service Associate·Aircel

India

Master's degree, English

Work experience

Total years of experience: 2 years, 1 months

Customer Service Associate

January 2014 - January 2016

Aircel

Srinagar, India

January 2014 - January 2016

• Streamline daily office administrative tasks and coordinate documentation
processes utilizing the Microsoft Office Suite.
• Manage accuracy across critical organizational records by enforcing
rigorous data entry and validation standards.
• Enhance client and stakeholder satisfaction through the application of
customer relationship management (CRM) principles and active listening.
• Utilize disciplined time management to prioritize competing project
deadlines and support organizational efficiency.
• Troubleshoot everyday operational issues proactively using logical
problem-solving frameworks.

Company industry:
Telecommunications

Education

Indira Gandhi National Open University

January 2013

January 2013

Master's degree, English

India

GPA (rating): Good

GPA (rating): Good

Advanced curriculum focused on professional English literature, linguistics, and advanced communication strategies. Developed exceptional written communication, critical thinking, and textual analysis skills, which I apply daily to handle corporate documentation and professional correspondence efficiently.

Kashmir University|

January 2006

January 2006

Bachelor's degree, Biology

India

GPA (rating): Good

GPA (rating): Good

Kashmir University

January 2006

January 2006

Bachelor's degree, Scinece

India

Skills

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIVE APPROACHES

Intermediate

COMPUTER LITERACY

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DATA ENTRY

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT OFFICE

Intermediate

MICROSOFT WORD

Intermediate

PRESENTATION SOFTWARE

Intermediate

WORKFLOW MANAGEMENT

Intermediate

Languages

English

Intermediate

Urdu

Expert

Hindi

Intermediate

Hobbies and interests

Gardening

Successfully designed and maintained a home terrace garden managing more than 10 plant varieties in my terrace garden.