Khizar عباس

Banking Operations Officer | Allied Bank Limited, Lahore

Key Responsibilities & Achievements:
- Managed daily branch operations including cash handling, account opening, and customer service for 100+ clients daily
- Proficient in core banking software for transactions, account maintenance, and compliance checks
- Handled KYC/AML documentation and ensured 100% regulatory compliance as per SBP guidelines
- Resolved customer complaints and queries, maintaining high customer satisfaction rate
- Coordinated with credit and loan department for documentation and processing
- Trained and assisted new staff members on banking procedures and software operations
- Maintained accuracy in daily cash balancing and end-of-day reconciliation with zero discrepancies
- Achieved monthly sales targets for deposit accounts and service products