Production Analust
Afiniti
Total years of experience :4 years, 0 Months
Monitor Afiniti Daily production and raise issue if there is
any
Research, diagnose, troubleshoot and identify solutions
to resolve issue
Use SQL to extract Stats and analyze the issue
Communicate with different teams about the issue and
find the route cause of the issue
Maintain overall ownership of client’s issue and service, ensuring that they receive resolution within a committed
SLA
Document knowledge in the form of knowledge base
tech notes and articles
Trained of various departments within the company like
HR, Sales and Marketing.
Will start learning about the IT department with in few
days.
Learned different supply functions at Careem.
Worked in growth and experience team.
Visited different brands across Islamabad and Convinced
them to partner with Careem.
Analyzed customer data by using Pivot table and other
advance functionalities in Microsoft Excel..
