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Khizar Shahid, IT Support Engineer

Khizar Shahid

IT Support Engineer·NetsolTechnologies

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 2 years, 1 months

IT Support Engineer

January 2024 - January 2025

NetsolTechnologies

Islamabad, Pakistan

January 2024 - January 2025

Supported 200+ end-users across hardware, software, and network issues
via ServiceNow/Jira
Administered Active Directory: created 50+ user accounts, managed
groups/permissions monthly
Maintained 99% system uptime by monitoring serversand performing
proactive maintenance
Configured Office 365, VPN, and email accounts for 30+ new hires during
onboarding
TroubleshotTCP/IP, DNS, DHCPissues reducing networkdowntime by25%
Created ITdocumentation and SOPs improving first-call resolution by20%
Company industry:
Cyber & Network Security
Job role:
Information Technology

Junior ITSupport Technician

January 2023 - January 2024

TRG

Islamabad, Pakistan

January 2023 - January 2024

ProvidedTier-1 helpdesksupportto 150+ remote usersforWindows
OS, MSOffice, VPN issues
Resolved 40+ ticketsdaily using Freshdesk/OTRS with 92% SLA
compliance
Imaged and deployed 100+ laptops using SCCM/MDT for new
employeeonboarding
Assisted in Active Directory user management, passwordresets, and
access provisioning
Monitored network printers, switches, and endpoints using basic
SNMPtools
Company industry:
Call Centers & Customer Care Outsourcing

Education

AbdulWali Khan University

January 2025

January 2025

Bachelor's degree, Computer Science

Pakistan

Board of Intermediate &Secondary Education

January 2019

January 2019

High school or equivalent, (General Science

Pakistan

Board of Intermediate &Secondary Education

January 2017

January 2017

High school or equivalent, Science

Pakistan

Skills

Networks
Expert
Networks
Expert
IT
Expert
IT
Expert
CCNA Certified
Expert
CCNA Certified
Expert
Computer Networking
Expert
Computer Networking
Expert
IT Technical Support
Expert
IT Technical Support
Expert
CISCO CERTIFIED NETWORK ASSOCIATE CCNA ROUTING AND SWITCHING
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE CCNA ROUTING AND SWITCHING
Intermediate
IP ADDRESSING
Intermediate
IP ADDRESSING
Intermediate
NETWORK ENGINEERING
Intermediate
NETWORK ENGINEERING
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
NETWORK VIRTUALIZATION
Intermediate
NETWORK VIRTUALIZATION
Intermediate
OPEN SHORTEST PATH FIRST OSPF
Intermediate
OPEN SHORTEST PATH FIRST OSPF
Intermediate
OSI MODELS
Intermediate
OSI MODELS
Intermediate
ROUTING PROTOCOLS
Intermediate
ROUTING PROTOCOLS
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate
TRUNKING
Intermediate
TRUNKING
Intermediate

Languages

English

Expert

Urdu

Native Speaker

Arabic

Beginner

Training and Certifications

Certifications
ccna
corvit systems peshware
Training
CCNA
corvit systems Peshawar