Kholod Al-Kabeer

• Deployed across diverse assignments in event management, promotions, and catering, demonstrating rapid task
onboarding and operational flexibility.
• Delivered customer-focused service, cash handling, and guest support in high-traffic environments.
• Maintained compliance with hygiene and safety standards while collaborating effectively under time pressure.

• Delivered first-level IT support across hardware, software, and network issues; managed and prioritized support
tickets via Jira, ensuring SLA compliance.
• Installed, configured, and maintained workstations across Windows, Linux, and macOS environments, including
system imaging and fault diagnostics.
• Managed user accounts and access rights in Active Directory; supported employee onboarding and offboarding
processes.
• Authored technical documentation and knowledge base articles, improving support team efficiency and reducing
repeat incidents.
• Collaborated with cross-functional teams on IT projects; applied foundational DevOps practices using Docker and
Git.

• Managed product restocking, inventory organisation, and expiry date monitoring across sales floor.
• Supported store operations and customer service during peak trading periods.

• Performed component assembly, material processing, quality inspection, and warehouse logistics support.
• Identified and implemented improvements to reduce process errors and material scrap.
• Applied safety protocols consistently within a structured production environment.