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kholoud Atef, Social Media Sales Specialist

kholoud Atef

Social Media Sales Specialist·gemsazza

Egypt

Bachelor's degree, Biological And Environmental Sciences

Work experience

Total years of experience: 3 years, 5 months

Social Media Sales Specialist

August 2024 - Present

gemsazza

Abnub, Egypt

August 2024 - Present

Sales Conversion: Managing DMs and comments on Facebook/Instagram to convert inquiries into sales.

Order Fulfillment: Handling 100+ monthly orders from placement to shipping coordination.

Customer Support: Resolving complaints and providing expert product advice to ensure satisfaction.

Company industry:
Jewelry & Gold

Social Media moderator

June 2023 - Present

weyllo, glowyoga

Abnub, Egypt

June 2023 - Present

Multi-Page Management: Moderated various social media pages, maintaining a fast response rate (under 15 mins).

Engagement Growth: Responding to comments and boosting page activity through interactive replies.

Data Entry: Collecting and organizing customer data for order processing with high accuracy.

Company industry:
Jewelry & Gold

Social Media Specialist

January 2023 - Present

Gemsaza

Asyut, Egypt

January 2023 - Present

Targeting customers interested in the field,
communicating with them, and persuading them of
our special offers.

Company industry:
Jewelry & Gold
Job role:
Marketing and PR

customers services agent|

September 2023 - February 2024

Ison

Asyut, Egypt

September 2023 - February 2024

customers services

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Assiut University

June 2023

June 2023

Bachelor's degree, Biological And Environmental Sciences

Egypt

Assiut University

June 2023

June 2023

Bachelor's degree, Biological And Environmental Sciences

Egypt

Skills

Data Entry
Expert
Data Entry
Expert
Order Management
Expert
Order Management
Expert
Customer Service
Expert
Customer Service
Expert
Moderation
Expert
Moderation
Expert
Sales Online
Expert
Sales Online
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
ORDER PROCESSING
Intermediate
ORDER PROCESSING
Intermediate
SALES
Intermediate
SALES
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
TYPING
Intermediate
TYPING
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
CONTINGENCY PLANNING
Intermediate
CONTINGENCY PLANNING
Intermediate

Social profiles

Languages

Arabic
Native Speaker
English
Intermediate
Turkish
Intermediate

Training and Certifications

Certifications
Internet&Email Essentials
إدراك
Jun 2023
Show credentials
computer essentials
إدراك
Jun 2023
Show credentials
ICDL Base
إدراك
Jun 2023
Show credentials
time management
إدراك
Mar 2023
Show credentials