Khozema Taiyeb Ali

Ensure Service P&L is in positive by working out the correct provisions and coordinating with vendors and product managers to get the required provisions.
Ensuring the supply of spare parts is smooth and processes are clearly defined for service and recording the cost as well as income/provisions are properly done.

• Almasa Distribution is one of the top and rapidly expanding distributors of IT products and services in Middle East with offices in Egypt, KSA, Kuwait and Iran etc.
• Joined Almasa as Operations Manager for their Iran Service Centre with the objective of improving communication between Dubai and Tehran, sort out logistics issues and increase revenue.
• Promoted to General Manager’s position in August 2004, based in Tehran with additional responsibility of managing RMA department in Dubai.
• Managed the staff of about 50 people in Tehran and 15 people in Dubai.
• Contributed to the service revenue growth by about 200% with the annual turnover of over $5 million and bringing down the capital employed in RMA and Iran Service Centre.
• Iran Service centre achieved #1 AWDP (IPG Group) position in HP.
• Transferred back to Dubai in July 2005 after successfully achieving the targets set for the secondment.
• Currently handling international service operations for Almasa in the capacity of Dy G.M. Services, including the Dubai RMA center.

• Re-joined Seven Seas to help them in realigning the business model.
• Working at the top level in management I was involved in key decision making, bridging inter-departmental gaps, helped in identifying and implementing cost cutting measures by eliminating redundancies, duplications and improving process controls. Improving security by reengineering processes, documentation control and job allocations.
• Main responsibilities were to look after Sales order processing, Warehousing, Inventory Control, Imports and Exports etc.
• Ranked as one of the most efficient managers in the organization and helped to create the lean and efficient Operations Department.
• As a member of ERP evaluation team have evaluated Oracle Financials, JD Edwards, SAGE, Sun Financials, Great Plains and Scala etc.
• I was also a member of ISO team, IT Steering Committee and Internal Financial application (IBIS) improvement and evaluation team.
• Recruitment and training for the department.

• Formed a new IT solutions company working with Oracle and Novell to provide Y2K compliant, customized software and IT solutions to Small to medium scale businesses.
• Managing a team of 8 technical, administrative and sales staff.
• Setting up goals and targets for the company.
• Presenting routing, Networking and software solutions to customers.
• Meeting customers for consultancy, sales and technical issues.
• Managing supplier and customer relationships.
• Managing all financial transactions.
• Recruitments and Training of Staff.
• Purchase negotiations. Etc.

• Now known as TechData, a subsidiary of one of the world’s largest computer distributors.
• A total of 20 employees out of which 5 were reporting to me.
• My functions included Warehousing, Vendor reporting and Inventory Ageing reporting to management, Overlooking Sales Order Processing and deliveries across KSA, Managing RMA and Internal IT infrastructure of KSA office.

Operations Manager from 1-May-1994 to 19-Sep-1996
• Warehousing, Sales Order Processing, Logistics, Inventory Control, Kit ups, Recruitments and Training of Staff. Etc.

Customer Support Engineer, from 14-Dec-1991 to 30-Apr-1994:
• Visiting prestigious clientele of SSC for support calls.
• Training customers on commonly used MS Office and Lotus SmartSuite applications.
• Installation and support of Novell Netware based LANs.
• Hardware trouble shooting of Compaq servers, Desktops and other HP and Epson printers.

• DMC is a financial consultancy firm.
• My functions included PC and software sales and support.

• A computer company based in Abu Dhabi, selling computer equipment and accessories.
• My job was to handle counter sales, provide training on commonly used applications like DOS, WordStar and Lotus 123 etc. and software consultancy.