MANAGER
National Bank of Abu Dhabi
Total years of experience :5 years, 8 Months
DBD CREDIT &RISK
DEVISION :CONSUMER PROCESSING UNIT
JOB TITEL:
Financial Objectives
•Manage & reduce costs
•Increase and manage staff functions
•Reduce operational loss
•Reduce errors (including TT/Clg/Tellers & BO Tellers) by 25% in amount and numbers over last year levels
Service Delivery
•Improve Mystery shopping and Instant Feedback scores by 20% through the year
•Ensure KPIs are constantly achieved and concentrate on those that are below target
•Ensure all reports are accurate and submitted on time to Area Ops Manager
•Resolve 90% of complaints within 3 days
Risk Management
•Identify lapses in physical and electronic security at the branch and suggest improvements
•Manage and control daily operations ensuring adequate risk control by conducting spot checks.
•Ensure that all audit observations - especially the High Risk findings - should be closed within the target dates
•Ensure Ops staff across all levels are updated with the bank’s new policies / procedures
•Ensure the AML policy is strictly adhered to
Branch Improvement
Provide support and suggestions to establish lower ‘waiting time’ targets based on customer satisfaction
Manage Qmatic time in the branch within the set target time
Identify and suggest measures to automate / centralize functions at CPD / CPC so as to eliminate unnecessary activities at branch operations
Manage entire process of Operations Dept. and monitor the smoothness of work flow.
Disseminate policies, procedures, circulars, memos and other information received from HO and centralized dept. and maintain branch operation manual.
Ensure periodical reconciliation between branch and head office records and submissions of returns.
Attend morning meetings with the staff and take up unresolved issues. Periodically conduct surprise check for security items lodgement
Check all financial and non financial transactions and ensure that all required signatures and stamps are obtained.
Submit Branch risk Indicator reports and such other requirements as per the target date, take self initiatives to address areas that need improvements and perform value adding tasks.
Ensure timely and accurate reporting regarding queries received from the Head of Compliance.
Ensure that suspense A/Cs proofs are prepared and submitted on time to Finance Dept
Help the staff to improve on the areas identified for improvement.
Work in partnership with the Operations Manager, but independently responsible for reporting Branch failure with major customer or financial impact. Escalate complaints, frauds, losses or regulatory issues.
Liaise with Auditors during the course of branch audit and provide all necessary assistance.
Updating Temporary and Permanent Key Registers for the branch in a periodic basis.
Handle onward and outward clearing.
•Handle Post Dated Cheques / Bills discounted / Bills for collection and Certified Cheques.
•Handle Swift Massages.
•Handle Standing Instructions.
•Daily and monthly balancing of accounts.
•Maintenance of valid security and fire alarm system related to contract and timely testing.
•Handle financial and non financial functions
•Opening - Closing and Upgrading of Personal and Company Accounts
•Online Jobs.
•Checking Central Bank Black List at the time of opening new relationship with the customer.
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