Business Process Specialist
Danzas Aei Emirates Llc - Al Tayer Group
مجموع سنوات الخبرة :5 years, 7 أشهر
- Provide trouble shooting solution for day to day operational task
- Provide business system usage and process training for new users and joiners
- Maintain and improve internal operational system and process
- Manage customer satisfaction tools and provide improvement plan according to customer feedback
- Create regular executive reports and suggest improvement plan accordingly
- Certified in operational usage of Cargowise 1
Participated in process excellence and continuous improvement projects resulted in enhanced customer’s experience.
• Excel in continuous improvement tools such as Standard Operation Procedures (SOP) Creation and Value Stream Mapping to identify scope for automation and improvements.
• Possessed in-depth knowledge of logistics, freight, warehousing and distribution operations for major clients in UAE and GCC
• Assisted the Regional Key Account Manager in business development projects including improving customer’s visualization, communication and experience through technology and business solutions.
Project 1: A study of Postponement technique and its application in Healthcare services. Project 2: Fragility and riskiness of lean manufacturing and proposed solutions