Head IT Services and Delivery
Arab National Bank
Total years of experience :18 years, 8 Months
•Actively involved in implementing Hyperion and Oracle Suite, an ERP system for the company
•Manage a team of business analyst, Application support officers, and technical service desk agents.
•Work as a liaison among different stakeholders to facilitate the gathering, validating and communicating the requirements
•Developing the Business requirement document after gathering the requirements.
•Setting the industry standard IT procedures within the group.
•Prepare budgets for the group.
•Prepare the DRC documentation and requirement along with backup and restore policies for each application.
•Worked with stakeholders, management and implementation partners to gather, manage, and prioritize requirements, raise issues, identify obstacles, and recommend options to ensure success of the ERP system implementation for the company.
•Serve as liaison between Business and IT Group.
•Analyze the software requirement in term of Hardware/ network availability for the project.
•Developed Service Level agreements (SLA) for end user or between IT various divisions for the projects
•Facilitated and lead in house application development team meetings as needed.
•Actively involved in IT Audit reviews and corrections.
•Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.
•Documenting and diagramming business requirements and processes.
•Analyze the feasibility of projects from IT perspective and then design the report.
•Prepared reports/queries by using Crystal reports, Oracle Discoverer, Oracle Reports, PL/SQL, Toad & MS SQL.
•Developed & nurtured strong stakeholder networks & relationships internally & externally
•Perform Technical analysis, evaluation, implementation for new and existing systems
•Understanding of business/banking practices with fundamental understanding of project management methodology
Majors in MIS Majors in Finance
Bachelorrs in Computer Science