Corporate Travel Consultant
Etihad Airways
Total years of experience :20 years, 3 Months
•Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.
•Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately.
•Moves market share for Hala Travel preferred suppliers.
•Maintains and promotes professional and courteous client relations.
•Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.
•Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
•Responsible to build airline reservation system profiles for use with a specific group of travelers.
•Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.
•Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.
•Responsible for daily financial reporting and accounting for ticket sales
Jun 2010- To present Omeir Travel & Service LLC Abu Dhabi, UAE
Currently working as Sr. Travel Consultant for Abu Dhabi Polymers Co. Ltd. (Borouge) Implant
Job responsibilities are :
•Arranging International Air Reservations/Ticketing.
•Maintaining sales report and working out plans to meet sales target.
•Coordinating hotel requirements.
•Assisting Travel officer in maintaining sales report for Abu Dhabi Polymers.
•Assisting travel officer in working out strategies to make travel cost effective
•Generating Local purchase Order for Abu Dhabi Polymers.
•Coordinating with other departments for smooth functioning of travel department.
•Maintaining appropriate records for finance and auditing purpose for Abu Dhabi Ploymers.
Jan 2009- To present Royal Airport Services Karachi, PK
(GHA of Etihad Airways/Gulf Air/Qatar Airways)
Ticketing and Sales Officer / Sale support
• Computing ticket costs, using schedules, rate books of passenger fares, baggage allowances and excessive baggage rates, activities, and other information of interest.
• Streamlining the ticketing process, preparing itinerary, corresponding with clients/ agents, coordinating travel requests of corporate client, issuance of tickets, and filing, acknowledging messages and preparing requisite documents.
• Arranging reservations and routing activities as per customer request through Amadeus, Sabre and Galileo systems and related software programs.
• Ascertaining accurate maintenance of revenue documents, compiling daily sales transaction and submitting them to the revenue accounts department to assure efficient execution of invoicing activities within the scheduled deadline.
Oct 2007- Oct 2008 ETIHAD Airways Karachi, PK
Reservation and Ticketing Agent
• To promote and sell products and services offered and developed by Etihad Airways.
• Make travel related reservation and issue tickets to guests.
• To maintain an excellent working relationship with our guest's by maintaining an accurate and updated record of their profiles clients, including all details communicated to the guest.
• Ensured all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the Revenue Accounts Department.
• To do PFC for all scheduled flights.
•Deputed as Queues coordinator for making outbound calls pertaining to changes in reservations and flights.
•Provided on the job training to new recruits. Reviewed, restructured and innovated processes, procedures and execution methodologies to ensure all employees attain international standards of compatibility.
•Responded and catered to inquiries from customers pertaining to flight schedules, complimentary car service and passenger services through web interaction, and email.
• Diploma in Travel and Tourism Consulting, IATA / UFTAA. • Diploma in Travel and Tourism Foundation, IATA / UFTAA. • Basic Airside Safety Online Course, IATA. • Tariff and Ticketing Basic Course, (PIA Training Centre) • Tariff and Ticketing Intermediate Course. • Falcon Reservation and Ticketing Course by Gulf Airways • Abacus, Galileo, Sabre Basic Functionalities Courses. • Two Years Diploma in Computer Science, (DCS)
2004-2006 University of Karachi. Bachelor of Arts (B.A) Major in International Relation. • Airline Revenue Management Course (IATA)