Khushi Arora Arora

Delivered process & soft-skill training to batches of 20+ new hires.
Created assessments, training materials, and certification trackers.
Achieved high accuracy and training completion scores.
Coordinated with operations teams to support smooth batch transitions.

Supervising daily operations across 3 machines / process lines ensuring
workflow efficiency.
Managing KPIs including productivity, accuracy, attendance & quality
scores.
Conducting team coaching, refresher training & performance
improvement sessions.
Handling client escalations and ensuring fast resolution.
Preparing MIS reports for management and improving SLA compliance.
Supporting onboarding, training coordination & day-to-day operations.

Managed daily team operations, productivity & KPIs
Improved quality and performance through coaching & training
Delivered process & soft-skill training to 15-20 new hires per batch
Reduced errors and ensured smooth onboarding transitions
Handled client escalations and met SLA timelines
Maintained MIS reports, quality standards & compliance