General Manager Operations
Grand Ambassador Hotel Islamabad
Total years of experience :20 years, 10 Months
had been working as General Manager in Grand Ambassador Hotel where and Responsible as a GM
01) Overseeing daily business operations.
02) Developing and implementing growth strategies.
03) Training low-level managers and staff.
04) Creating and managing budgets.
05) Improving revenue.
06) Hiring employees.
07) Evaluating performance and productivity.
08) Analyzing accounting and financial data.
09) Researching and identifying growth opportunities.
10) Generating reports and giving presentations.
I had been working as DIRECTOR SALES & MARKETING (Executive Assistant Manager) FROM 2003 an operating environment that assures consistent guest satisfaction.
Ensure that costs are controlled TO 2018 at Hotel Margala Islamabad and Responsible
Working in conjunction with the General Manager
Oversees all aspects of Property Management in accordance with Company mission statement,
Responsible for the hiring, training and discipline of all hotel staff.
Implement company programmes and manage the operations of the hotel consistently with local laws and regulation.
Creates throughout the operational departments.
Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
Maintains an appropriate level of community public affairs involvement.
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
Replace the General Manager at all times in his absence.
Primary Responsibly Include
Director of Sales & Marketing
Responsible for the Sales & Marketing functions as well as Revenue Management with a total direct and indirect reporting of Sales & Marketing department.
Primary responsibilities include:
o1) Directly Responsible for Sales & Marketing Division, Revenue / Reservation, Catering Sales Department Project
and General Management.
o2) Direct and manage all momentary, group, catering / banquet sales activities to maximize revenue of the hotel.
o3) Keeping strong liaison with pre-assigned accounts as well as exploring possibilities of new clientele
Direct and manage all database of the hotel.
o4) Study of the hotel marketing environment, production of sales, advertising, direct mail, community relation, public
relations, internal promotion.
o5) Prepare, Implement and compile data for strategic sales plan, monthly reports, annual goals, sales & marketing
Budget, forecasts, advertising, market research, analysis, product development.
o6) Training and Development.
o7 Participate in sales presentations, property tours and customer meetings, Conduct / attend daily business review
meetings, weekly strategic sales meetings, management and other meeting as and when required.
08 Manage and direct all advertising, public relations and promotional activities, Supervise designing of
Implementation activities.
09) Manages rooms inventory to achieve optimum results in Occupancy, Average Rate and Revenue, reviewing daily
Reservations accuracy, rate compliance from segment and source, system close-out when necessary.
10). Rewarding and motivating high performance
11) Cultivating trust and teamwork
12). Setting priorities and maintaining focus
13. Managing sales force productivity.
14. Setting and achieving sales and profit targets.
15. Managing budgets and financial plans and controlling expenditure.
16). Dealing with customer complaints and comments.
Col MBA Marketing From Common wealth
courses: FEDERAL BOARD F.SC
courses: FEDERAL BOARD F.SC
courses: FEDERAL BOARD F.SC