Customer Relationship Executive
Derivative Trading Academy
Total years of experience :12 years, 8 Months
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Coordinating with Clients
Check Reservations for Excursions
Sending updates to companies & staff
Create reports of the day
Allocate daily tasks to Reservations staff
Supervising of Group Reservations
Maintain cordial relations with commercial clients.
Major contribution to Operations & Accounts
To provide accurate information to customers
Focus on customer satisfaction
