a customer service executive
Airtel Networks Limited.
مجموع سنوات الخبرة :3 years, 5 أشهر
Responsibilities.
• Managing customer relationship and documentation compliance and completion.
• Managing service delivery aligned to customer needs and business objectives.
• Contributing to monitoring and reporting daily productivity on all revenue generating activities.
• Communicating improving interaction and escalating factors that impact on customer experience to appropriate departments.
• Minimizing leakage of revenue by enhancing proper controls.
• Promoting and maintaining a high quality, professional, service-oriented company's image among users.
• Ensuring customer complaints are addressed appropriately and resolution given within service standards.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed customer needs effectively and efficiently in a fast-paced call center environment.
• Updated records with all interactions and customer transactions.
• Educated customers on promotions to enhance sales.
• Maintained customer satisfaction by addressing customer needs and resolving concerns.