Customer Service Representative
Barwa Bank
Total des années d'expérience :12 years, 10 Mois
Obtains client information by answering telephone calls; interviewing clients; verifying information.
•Determines eligibility by comparing client information to requirements.
•Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
•Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
•Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections.
•Balance customer checkbooks.
•manage and resolve customer complaints
•provide customers with product and service information
• Managing and Maintaining a Microsoft Windows Server 2003, 2008 Network Infrastructure including Active Directory, Group Policy, VPN, DFS, WINS, DNS, DHCP, IIS, IP-Addressing, Plan to offer Remote-Assistance to Client computers, file replications and logon scripts. Installing and configuring File and Print Servers.
• Configuring & managing all type of IT Equipment’s.
• Troubleshooting of personal computers. On line Support to users concerning their computer problems
• Configuring and troubleshooting desktops, laptops, servers, Router, switches, access point, firewalls.
• Computer assembling and maintenance. • Configuring, Managing and Maintaining Networking Equipment’s.
• Installing configuring administrating software applications.
• Configuring and troubleshooting Microsoft Outlook and Outlook express.
• IP addressing and sub-netting, Routing concepts
• Backup Management, Reporting and Recovery
• Preparing monthly work status report and updating technology specific documents
• Responsible for designing and implementation network infrastructure
• Help negotiate hardware, software, and circuit contracts for venders.
• Securing network resources with shared folder permissions, Implementing file security system.
• Active directory management, NTFS security, disk quota management
• Technical support of Operating System (Windows 2003/2008/XP/WIN-7/WIN 8/ WIN 10)
• Managing and Maintaining the Servers, PC’s, Routers and Switches.
• Configuring, Managing and Maintaining Networking Equipment.
• Installing, configuring and administering network technologies
• Installed and configured workstations for IP/IPX based LAN
• Computer assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing and configuring the peripherals, components and drivers
i got my bachlor's degree in computer science and technologie in 2011
i have a certificate in php5 and mysql
QUALIIFICATION:i got my baccalaureat in 2008