Kimberly Manomano

• Identifying client travel needs and recommending tailored
packages to maximize satisfaction and sales conversion
• Conducting market research to identify trends, competitor
activities, and emerging travel opportunities
• Preparing detailed itineraries and quotations, ensuring
clarity, accuracy, and alignment with client expectations
• Managing sales records, booking systems, and client
databases for efficient follow-up and reporting
• Collaborating with marketing teams to promote seasonal
offers and exclusive travel packages
• Building strong customer relationships through regular
communication, follow-ups, and personalized service
offerings

• Responding to inbound calls and inquiries to provide accurate
information and resolve customer issues.
• Logging customer interactions and service requests in internal
systems for follow-up and reporting purposes.
• Escalating unresolved issues to appropriate departments to
ensure timely resolution and customer satisfaction.
• Conducting follow-up communication to ensure successful
resolution and assess customer satisfaction levels.
• Maintaining a professional and empathetic tone during all
customer interactions to uphold service standards.
• Educating customers on available programs, services, and
procedures to enhance understanding and engagement.
• Managing high call volumes efficiently while maintaining
quality service and attention to detail.

• Assisting customers with product selection, inquiries, and
complaints to ensure a positive shopping experience.
• Processing sales transactions accurately and efficiently using
point-of-sale systems and procedures.
• Maintaining updated knowledge of product offerings to
provide accurate information and recommendations.
• Handling customer returns and exchanges in accordance
with company policies and customer satisfaction goals.
• Building customer relationships through proactive
communication and personalized service strategies.
• Monitoring inventory levels and coordinating restocking to
maintain product availability and presentation.
• Supporting promotional campaigns by informing customers
of ongoing deals and loyalty programs.