Network and Services Operation Associate
Accenture - Philippines
Total years of experience :2 years, 4 Months
Managing, prioritizing, and documenting incoming questions, complaints and service desk tickets
Providing updates to the customer/client via email/outbound call
Preparing logs and managing documents.
Handle and maintain all company-approved paperwork.
Reviews and verifies project documents for completeness, format, and compliance with contract requirements.
Ensured proper document classifications, sorting, filing, and proper archiving.
Help users resolve their issues with their network (hardware and software), by responding to user inquiries, they assess problems and issues with IT equipment and applications and help provide the most accessible solutions to resolve the user issues.
Updating and reviewing the ticket and providing solutions to their inquiries.
I2 Bldg, Jose Maria del Mar Street Lungsod ng Cebu, 6000 Lalawigan ng Cebu
• Customer Service Representative, Healthcare Account o Answering telephonic and e-mail inquiries in a timely manner o Furnishing members and health care practitioners with details regarding member's benefits o Granting pre-authorization for medical treatment, if covered o Provide facilities, doctors and members with routine health care information on efective dates of coverage claims history, deductible and coinsurance amounts, and medical benefits. o Responsible for answering questions pertaining to benefit information, claim status, medical authorization and appeals.
Answering telephonic and e-mail inquiries in a timely manner
Furnishing members and health care practitioners with details regarding member’s benefits
Granting pre-authorization for medical treatment, if covered
Provide facilities, doctors and members with routine health care information on effective dates of coverage claims history, deductible and coinsurance amounts, and medical benefits.
Responsible for answering questions pertaining to benefit information, claim status, medical authorization and appeals.
Graduated from DOST (Department of Science and Technology) when I was in High School Attended Seminar/Training at University of San Carlos in Talamban Campus (Pathways 2009-2010)